Chelsea Hotel Toronto
Guest Accessibility Package

Welcome to the Chelsea Hotel Toronto!

Located in the heart of downtown Toronto, we're just moments away from world-class theatre, vibrant nightlife, fabulous restaurants, amazing attractions and much more.

We're pleased to offer a variety of services and facilities and we are committed to ensuring that we serve our guests with disabilities in the same manner as all guests - consistent with the principles of independence, dignity, integration and equal opportunity.

The following pages provide detailed information about the Chelsea Hotel and our commitment to enable all of our guests to access our hotel information in alternate formats whenever possible.

Should you require additional information about our services or facilities, or about your safety while you are our guest, please do not hesitate to contact Guest Services at 78946.

Wishing you a most enjoyable stay!

Josef Ebner Regional Vice President & Managing Director

Signature

Chelsea Hotel Toronto

Table of Contents

Introduction to the GAP (Guest Accessibility Package) Program

Closing the GAP is a program for hotel guests with disabilities, developed by Accessibility Professionals of Ontario. GAP stands for Guest Accessibility Package. The GAP encompasses information about the hotel, its amenities and surroundings in a way that speaks to persons with disabilities.

This package is available in a variety of formats, including print, large print and electronic text. If you have any questions or concerns regarding the contents or format of this information package, please provide feedback directly to Accessibility Professionals of Ontario by phone at (647) 477-8745, or by email at info@accesspros.ca.

On behalf of The Chelsea Hotel Toronto, we welcome you and wish you a pleasant visit. Please read below to discover what you will find as we attempt to Close the GAP.

Accessibility Professionals of Ontario
APO Logo

Package Details

This package is divided into sections to allow for simple navigation. The items marked with a * are found only in the electronic version, as they apply to individuals who cannot access printed material, or who have difficulty doing so. You may request alternative formats of this package at any time by contacting Guest Services at the Front Desk.

This package contains:

Accessible Customer Service Policies, Practices and Procedures

Our commitment

The Chelsea Hotel Toronto is committed to ensuring that we serve guests with disabilities in the same manner as all guests - consistent with the principles of independence, dignity, integration and equal opportunity.

Providing goods and service to people with disabilities

Chelsea Toronto is committed to excellence in serving all customers including people with disabilities. We will carry out our functions and responsibilities in the following areas:

  • Implement policies, practices and procedures to service guests with disabilities.
  • Use best possible efforts to ensure that our policies, practices, and procedures are consistent with the core principles of independence, dignity, integration and equal opportunity
  • Ensure training is ongoing and that these policies, practices and procedures with respect to serving guests with disabilities are trained during employee orientation.

Communication

Any communication between The Chelsea Hotel Toronto and their customers or the public will be conducted in a manner that takes into account an individual’s disability. An understanding shall be reached on how it is best to communicate with a person with a disability on a case by case basis. This may include, but will not be limited to, the following methods:

  • Verbal communication
  • Written communication
  • Digital communication (e-mail or text)
  • Hand gestures

Telephone Communication

The team at The Chelsea Hotel Toronto is committed to providing accessible telephone communication. This will be done through training in Accessible Customer Service, and the management and staff are expected to communicate with all customers by speaking clearly, directly and using plain language. When available and appropriate, technological aides will be used to assist with communication. When clear and precise communication over the telephone is not possible, alternative arrangements will be made.

We will train all employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Assistive devices

We are committed to serving people with disabilities who may use assistive devices to obtain, use, or benefit from our goods and services. At no time will anyone using an assistive device be denied access to their device while using the facilities of the Chelsea Hotel Toronto, unless there is a pre-existing law prohibiting the use of the device. We will also ensure that our team members that would supply the following assistive devices to our guests to use while staying with us are trained on the use and operation of the devices. These devices are available on a first come, first serve basis. The following list of assistive devices will be available for use at The Chelsea Hotel.

For the following assistive devices please contact Telecommunications:

  • Phone Amplifier
  • TTY Communication Device
  • Alert Master / Alarm Clock
  • Bed Shaker
  • Door Knocker

For the following assistive devices please contact Housekeeping:

  • Bath bench without back
  • Bath bench with back
  • Raised toilet seat with handrails
  • Bed rails for transfer and security

For the following assistive device please call Security:

  • Self propelled wheelchair

Please Note: Hearing loop induction systems are also available at the Reception and Concierge Desks, as well as throughout the lobby and restaurant areas if requested.

Use of service animals

We are committed to welcoming people with disabilities who are accompanied by a service animal in all areas of our Hotel that are open to the public except where the animal is otherwise excluded by law. In these instances, appropriate alternatives will be offered. We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Support persons

We are committed to welcoming people with disabilities who are accompanied by a support person. If a guest with a disability is accompanied by a support person we will ensure that the guest has access to the support person at all times while on the premises.

In situations where confidential information might be discussed, consent will be obtained from the guest prior to any conversation.

When a person with a disability is accompanied by a support person they will not pay an additional person charge when staying in the same room. (Single occupancy rate) When a person with a disability is accompanied by a support person and we do not have an accessible room available to accommodate them (i.e. room with 2 beds or sold out accessible room with 2 beds) we will offer the second room at a special support person’s rate. If the room with one bed can fit a cot, and the person with the disability agrees, the cot will be complimentary. Support persons who are staying in their own room are responsible to pay full price for any incidental charges. Guests will be informed of this while making a reservation.

Notice of temporary disruption

We will provide guests with notice in the event of a planned or unexpected disruption in our hotel as it relates to facilities or services. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

When we are aware of the disruption we will communicate the disruption in the following ways:

  1. Chelsea Standard Disruption Signage
    • This signage will be posted at the point of disruption such as; on the elevator or washroom door
    • At the main entrance and/or the nearest accessible entrance to the service disruption
  2. Contacting in-house guests and advising them of the disruption and alternatives available
    • If a guest provides us with their mobile number, we will be able to contact them to inform them of the disruption.
  3. Contacting Guests with reservations during the time of the service disruption

Training

The Chelsea Hotel Toronto is committed to providing training on how to serve guests with disabilities to team members, and anyone else who interacts with the public, or develops policies, practices, and procedures on behalf of the hotel.

This training will be provided for all employees of the Chelsea Hotel Toronto in the province of Ontario by the compliance deadline of January 1, 2012. All new colleagues hired after the compliance deadline will be trained within 90 days of hire as part of our standardized on boarding process.

We will ensure that third party representatives have acknowledged the training requirements of the legislation. Training will include the following:

  • The purposes of the accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • The Chelsea Toronto’s Serving Guest with Disabilities Policy which includes:
    • How to interact and communicate with people with various types of disabilities.
    • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
    • How to use the various types of assistive devices available for use at The Chelsea Hotel Toronto.
    • What to do if a person with a disability is having difficulty accessing any of the goods and services offered by The Chelsea Hotel Toronto.
    • The Chelsea Hotel Toronto’s policies, practices and procedures relating to The Accessible Customer Service Standard.
  • Colleagues will be trained on policies, practices and procedures as it pertains to their specific roles and responsibilities and will be updated as necessary.

Feedback process

The ultimate goal of The Chelsea Hotel Toronto is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding your stay and our services to guests with disabilities can be made in the following ways:

  • Face to face with any team member or manager
  • By telephone with any team member or manager
  • Email Comments
  • Guests can provide feedback by emailing: cstor.comments@chelseatoronto.com
  • Letter Correspondence
  • Guests are welcome to send us their feedback by mail, memory stick or diskette
  • Experience Surveys & Online reviews

All guests who have submitted feedback using the above mention methods will receive a response and/or acknowledgement from the hotels Guest relations team within 24 hours of receiving the feedback.

We will communicate to guests with disabilities using their preferred method of communication if this information has been provided to us, or in the method that is most appropriate taking the specific disability into consideration.

Questions about this policy

The Chelsea Hotel Toronto is committed to ensuring that we provide our services in a way that respects the dignity and independence of people with disabilities, we welcome feedback at any time.

Questions regarding this Accessible Customer Service policy should be directed to the Director of Rooms at The Chelsea Toronto.

Policies, standards and procedures are available upon request.

Safety and Security

Please ensure that you are registered with the front desk as a person who may require assistance during an emergency or evacuation.

Emergency Evacuation Procedures

The Chelsea Hotel Toronto is committed to ensuring the safety of every guest inside the hotel with and without disabilities. We ensure our hotel staff are fully equipped and trained on policies, practices and procedures as it pertains to their specific roles and responsibilities in any emergency. All of our Security team are fully trained in First Aid, CPR and AED (Automated Defibrillator). Below is our procedure for handling emergencies for our guests with disabilities.

Fire Alarms

When the Chelsea is made aware of a group reservation involving people with disabilities, we contact the Toronto Fire Department 3 days prior to the group’s arrival to make them aware of the potential for special assistance requirements. In the event the Toronto Fire Department needs to be contacted, their response time is approximately 5 minutes from the time the call is placed.

The Chelsea Hotel prints a guest list sorted by room number and one sorted alphabetically by name, along with an accompanying list identifying guests with disabilities and the nature of accommodations that may be required in the event of an emergency or evacuation procedure. We update these lists every 8 hours.

During a fire alarm, a designated hotel staff member will call each guest on the accessibility list. They will inform the guest of the details on the alarm situation and inquire as to the guest’s well-being. For the guests who are on the designated evacuation floors the staff member will inform the guest where to locate the nearest emergency exit and inquire if he/she needs assistance to safely evacuate the building. Should the guest require assistance, the team member will then contact Security.

Fire Alarm Accessibility Devices

The Chelsea hotel is equipped with strobe lights in the hallways and inside designated guestrooms, which automatically activate with the fire alarm. All of the Chelsea Hotel’s elevators have the ability to be easily placed on service to assist our guests with disabilities.

Power Failure

In the event of a power failure, The Chelsea Hotel Toronto is equipped with emergency lighting in stairwells, corridors and hallways. The Chelsea has 2 generators that will supply power to designated emergency elevators. A hotel staff member will contact each guest on the accessibility list to inform them of the situation and ask if any assistance is required. If assistance is required Security will then be contacted.

In Case of Fire

REMAIN CALM. Upon discovery of fire, SOUND (PULL) FIRE ALARM. Leave the building via nearest exit.

If fire alarm is activated, and the signal is intermittent, stand-by and prepare to leave the building. Please stop and listen for instructions. Guests on the affected floor and the floor above and below are required to vacate the hotel by means of the nearest emergency exit. All other areas in the hotel may stand by until our investigation is complete. If you are in a guest room, please check the emergency exit as indicated on the guest room door. The elevators will NOT be operational during the alarm, do not attempt to use.

If the signal is continuous, leave the building via the nearest exit. All guests and employees will be required to evacuate the hotel by means of the nearest emergency exit.

In Case of Emergency

Should you have an emergency, please dial extension 7299 from your guest room or meeting room phone.

Accessible Washroom Directory

The Chelsea has a wide variety of public washrooms located throughout the hotel. Each set have their own strengths and weaknesses when it comes to accessibility. At this time, the set of washrooms in the lobby near The Monarch’s Meeting Room are the only public washrooms with an automatic door opener. This issue continues to be of high priority for improvements in the near future. There is one universal accessible washroom located in the Fitness Centre on Deck 27. The following are a list of the public washrooms, their locations and levels of accessibility.

Main Floor

Monarchs Meeting Space Restrooms

Both the men’s and the women’s washrooms are partially accessible. There are motion activated automatic doors, and each has just 1 accessible cubicle. The door has a width of 736 mm (29”) when open.

The cubicle itself is 1470 MM (58”) deep and 1675 MM (66”) wide, so the turning radius is decent. There are grab bars located at the side and the rear of the toilet, and there is a coat hook in the cubicle. The toilet seat is slightly lower than a standard accessible height. The toilets are equipped with lever-style flush systems.

The sinks all have automatic faucets and pump-style soap dispensers just beside the taps. The hand dryers are activated by a sensor, and paper towels and garbage receptacles are reachable. The women’s washroom generally has paper towels in a basket on the vanity as well.

Market Garden Restrooms

Both the women’s and the men’s washrooms are partially accessible. There is no automatic door system and only 1 accessible cubicle in each washroom. In the open position, the washroom door has a clear space of 775 MM (30.5”), which is slightly wider than the facilities near the Monarchs Room.

The accessible cubicle measures 1905 MM (75”) deep and 1140 MM (45”) wide, so one could experience difficulty manoeuvring, especially if they are using a larger mobility device. There are adequate grab bars located at the sides and back of the toilet.

The knee clearance at the vanity and sinks is acceptable. The faucets are lever-style and the soap dispensers are counter top pumps on the right of each sink. One-handed or closed fist operation is possible.

The hand dryers are sensor-activated and paper towels, garbage cans and sanitary napkin dispensers are fairly reachable. The women’s washroom usually has paper towels in a basket on the vanity as well.

BB33 Restrooms

These restrooms are located inside the BB33 Meeting and Banquet Room. Both the women’s and the men’s washrooms are partially accessible. There are motion activated power door operators within a few inches of each door frame. Each restroom has 1 accessible cubicle, however their pie-shaped design may impede some mobility devices. In the open position, the washroom doors have a clear space of 850 MM (33.5”), with single door entry and no vestibule.

BB33 Men’s Washroom

The accessible cubicle measures 1524 MM (60”) deep, and at the rear wall is 1345 MM (53”) in width. The maximum width in the cubicle is 1625 MM (64”). The door opening is 865 MM (34”) when fully open. This means manoeuvring in a large mobility device may be difficult, although lateral transfer is possible due to the position of the toilet and the grab bars. The toilet should flush automatically, but if not, there is a small button on the cistern near the sensor. However, this may be difficult to operate for some due to its size. The urinals flush automatically and are all mounted at standard height. The door swings outward, and is not self-closing, but does offer a lever handle with push button lock. The coat hook inside is positioned too high to be considered accessible.

The knee clearance at the vanity is acceptable, but the mirror does not line up properly with the cut out, nor is it angled. The faucets are automatic, and the soap is an easy-to-use pump on the right of each sink. One-handed or closed fist operation is possible.

The paper towel dispenser requires a vertical reach of 1270 MM (50”) but has a clear approach.

BB33 Women’s Washroom

The accessible cubicle measures 1524 MM (60”) deep, and ranges in width from 1830 MM (72”) to 1320 MM (52”). The door opening is 865 MM (34”) when fully open. This means manoeuvring in a large mobility device may be difficult, although lateral transfer is possible due to the position of the toilet and the grab bars. The toilet should flush automatically, but if not, there is a small button on the cistern near the sensor. However, this may be difficult to operate for some due to its size. The door swings outward, and is not self-closing, but does offer a lever handle with push button lock. The coat hooks inside are positioned too high to be considered accessible.

There is one cut out at the vanity to allow for knee clearance, making two of the three sinks inaccessible to roll under. The mirror is not angled. The faucets are automatic, and the soap is an easy-to-use pump on the right of each sink. One-handed or closed fist operation is possible.

The paper towel dispenser requires a vertical reach of 1245 MM (49”) but has a clear approach, although it is not very close to the vanity. The sanitary napkin dispenser is next to it at a height of 1142 MM (45”) and is operable with one hand or a closed fist. There is a disposal unit inside the accessible cubicle.

Second Floor

Outside the Mountbatten Room

These are the largest public washrooms available in the hotel, and are also the most accessible of the washrooms available 24 hours. There are no automatic door systems, and a 90 degree turn is required upon entry, which can be executed without too much difficulty using any standard mobility device. The door opening is 850 MM (33.5”), and the interior door is often secured in the open position.

There are two accessible cubicles in the women’s washroom, and one in the men’s. There are no lowered urinals in the men’s room. The accessible cubicles measure 1350 MM (53”) deep and 1524 MM (60”) wide, making the turning radius decent. There are adequate grab bars at the side and back of the toilet, and there is sufficient space for transfer. The flush is a standard lever-style and can be operated with one hand or a closed fist. At present, there are no lids on the toilets, and so the pipe cisterns are exposed.

The knee clearance at the vanity and sinks is 735 MM (29”) and all faucets are automatic. The soap is a counter top pump just to the right of each faucet, and is easily operable with one hand or a closed fist.

There are automatic hand dryers here, and all paper towel dispensers, garbage receptacles and feminine napkin dispensers are reachable.

Third Floor

Washrooms east of Wren Room

These facilities are much smaller than the ones on the second floor, but both can be considered partially accessible. There is no automatic door system here, but the vestibule is straight, the doors swing easily and measure approximately 850 MM (33.5”) when fully open.

There is one accessible cubicle in each washroom with adequate grab bars, and transfer is possible using any standard size mobility device. The flush is a lever-style and can be operated with one hand or a closed fist. At present, there are no lids on the toilets and so the pipe cisterns are exposed. The lone urinal in the men’s washroom is mounted at standard height.

There is acceptable knee clearance at the vanity and sinks. The faucets are automatic and the soap is a counter top pump located just to the right of each faucet.

All paper towel dispensers, garbage receptacles and feminine napkin dispensers are reachable.

Washrooms north of Red Elevator Bank

Although there is a proper ramp leading to these washrooms, the interior of these facilities is quite confined, and it is recommended that the larger third floor washrooms be used. There are no automatic door systems and the entranceways are fairly narrow.

There are no accessible cubicles in these washrooms, and all fixtures are standard height.

The faucets are automatic and the soap is a counter top pump just to the right of each faucet.

Paper towels, feminine napkin dispensers and garbage receptacles are fairly reachable.

Deck 27

Washrooms outside Fitness Centre

These washrooms are accessed only by swiping your room key. There is one accessible cubicle in each, but the entranceways are narrow and routes of travel are tight. It is recommended that people using mobility devices enter the Fitness Centre and utilize the universal accessible washroom located down the hall past the free weights area.

The accessible cubicles in these washrooms are also small and transfer could be difficult for most people using mobility devices. There are grab bars in the correct positions. The urinal in the men’s washroom is mounted at standard height. The toilet flush is a lever-style. At present, the toilets do not have backrests and so the pipe cisterns are exposed.

The faucets are automatic, and the soap is a counter top pump located to the right of each faucet.

There are no hand dryers here. All paper towels, feminine napkin dispensers and garbage receptacles are generally reachable.

Universal Accessible Washroom inside Fitness Centre

It is recommended that anyone using a mobility device needing a washroom on Deck 27 utilize the washroom inside the Fitness Centre. It is necessary to swipe your room key in order to access the Fitness Centre. To find the washroom, enter the Fitness Centre and turn left down the hallway. The washroom is on your right after you pass the free weights area.

The door to the washroom is not automatic, but it is not self-closing, has a lever-style handle and is easy to operate. The lock is a push button on the inside.

There is an adequate grab bar system at the toilet and sufficient room for transfer. The single sink has large paddle taps for hot and cold. The soap dispenser is mounted on the wall within easy reach of the sink.

The paper towels and stand alone garbage can are easily accessible.

Fitness Centre Changing Rooms

These changing rooms are not considered accessible for people using mobility devices. There are no automatic door systems and in some areas, the routes of travel are extremely tight. For washroom facilities, it is recommended that people using mobility devices access the universal washroom in the hallway just beyond the free weights area.

All shower stalls have sills and no accessible bench seating. Shower heads and controls are all at standard height

There are no accessible washroom cubicles in the changing rooms and knee clearance at the vanities and sinks is not considered adequate for a mobility device

Hotel Amenities that may NOT be Accessible

While The Chelsea Hotel Toronto is proudly striving to create a space that is inclusive to persons with disabilities, the main infrastructure was built in 1975, and there are some areas of the hotel that are not accessible. In those instances we have done our best to try to accommodate our guests by creating partnerships with local organizations so that they may provide the desired service or amenity in a fully accessible manner.

Starting in the Fall of 2017, The Chelsea Hotel will be able to offer partially accessible guest rooms, with roll-in showers and two double beds, to better accommodate people traveling with a support person. Fully accessible rooms with one king bed will remain available for people using a mobility device; however, these rooms are not large enough to accommodate a support person. As per the hotel policy, a reduced rate will be provided for support persons requiring their own guest room. A cot may also be an option for the fully accessible guest rooms. Please inquire at time of reservation or by contacting the Concierge Desk.

Yonge Street Entrance

This is the only entrance to the hotel which is not accessible for persons who use a mobility device. There are three stairs leading to a landing area just outside the exterior door. As of the summer of 2017, the hotel is seeking plans to build a ramp at this entrance. Please use any of the other three access points if stairs present a barrier for you.

Pool and Fitness Centre

The pool and Fitness Centre cannot be considered accessible as the pool does not have a lift and most of the fitness machines would not be able to accommodate a person using a mobility device. At this time, the change rooms cannot be considered accessible.

The Chelsea is please to be able to offer our guests the ability to visit the nearby YMCA facilities to utilize their fully accessible pool and fitness machines. Please call the Concierge at extension 7359 to arrange a visit.

Second Floor Meeting Rooms and Family Fun Zone

For anyone utilizing a mobility device, the Family Fun Zone, and the Stevenson and Seymour meeting rooms, can only be accessed via the Red elevators. All other meeting facilities on the second floor may be accessed from the Green or Blue elevator banks.

The Family Fun Zone cannot be considered accessible as the pool does not have a lift and most of the Fun Zone activity areas would not be able to accommodate a person using a mobility device. The change rooms are not accessible at this time.

Individuals with scent allergies may want to avoid this area as there is a strong chlorine odour present throughout.

Second Floor Administrative and Sales Offices

The Second floor administrative and sales offices can only be accessed by a person using a mobility device from the Green or Blue elevators.

EClub 27th Floor

The EClub is partially accessible for persons using a mobility device. The upper level is accessible from the main hall on Deck 27. The lower level can only be accessed by people using mobility devices via the Fitness Centre. Please note that staff assistance would be required to access the door between the Fitness Centre and the lower level of the EClub.

The public washrooms on the 27th floor are not accessible for a person using a mobility device. It is recommended that those who require an accessible washroom facility use the universal accessible washroom located in the Fitness Centre. You will need to swipe your room key in order to access the Fitness Centre area.

Accessible Devices and Services Available for Hotel Guests

For the following assistive devices please contact Telecommunications

  • Phone Amplifier
  • TTY Communication Device
  • Alert Master / Alarm Clock
  • Bed Shaker
  • Door Knocker

For the following assistive devices please contact Housekeeping

  • Bath bench without back
  • Bath bench with back
  • Raised toilet seat with handrails
  • Bed rails for transfer and security

For the following assistive device please call Security

  • Self propelled wheelchair

Please Note: Hearing loop induction systems are also available at the Reception and Concierge Desks, as well as throughout the lobby and restaurant areas if requested.

For rentals or servicing of mobility devices, please contact:

Motion Specialties

Phone:
(888) 222-2172
Addresses:
939 Eglinton Avenue East and 202 Sparks Avenue
Website:
https://motionspecialties.com/
Eglinton Avenue Hours:
Monday-Friday, 12:00 PM to 5:00 PM
Sparks Avenue Hours:
Monday-Friday, 8:30 AM to 5:00 PM

Device pick up, drop off and mobile servicing is available. Please call to arrange a visit or inquire about rentals

For rentals of mobility devices:

Vital Mobility

Phone:
(647) 430-7176
Addresses:
130 Bass Pro Mills in Vaughan, and 3509 Bathurst Street, near Lawrence
Website:
http://www.vitalmobility.ca
Hours:
Monday-Friday, 9:00 AM to 5:00 PM, Saturday 10 AM to 2:00 PM

Rentals of many devices available by the week or month, some scooters available by the day. Pick up and drop off available for a fee within the city. Call for pricing.

Autism Guest Services

The Chelsea Hotel Toronto, Accessibility Professionals of Ontario and Kerry’s Place Autism Services have worked together to develop the first Guests with Autism Comfort Package. This package includes social scripts to help with the understanding of the working of the hotel and its amenities; and “Fidget Kits” to help with sensory issues that affect some individuals with Autism. Please call the Concierge Desk at extension 7359 for more information.

Please Note: Due to the nature of Autism Spectrum Disorder, the package may not be suitable for everyone. We hope that the package will both increase awareness, and provide some relief to those that need it, making our guest’s stay with us as enjoyable as possible.

Written Descriptions and Directions for Orientation

Lobby and Building Access

The Chelsea Hotel is located at 33 Gerrard Street West. It is bordered by Gerrard Street and Elm Street to the north and south respectively, Yonge Street to the east and Bay Street to the west. There are four access points to the hotel from each of the four border streets.

Caution: During the Winter, there will likely be temporary mats inside the vestibules and in the lobby area. There are also permanent mats affixed to the sidewalks and walkways directly outside some exterior entrance doors. Please travel with caution to avoid tripping hazards.

Gerrard Street

Exit Facing:
North
Enter Facing:
South
Vehicle drop-off access:
Yes
Curb Cut:
Yes
Power Door Operator:
Yes
Doors:
Revolving and swing
Attended by Staff:
No
Gradient:
Level access
Vestibule:
Yes

Bay Street, Main Entrance

Exit Facing:
West
Enter Facing:
East
Vehicle drop-off access:
Yes
Curb Cut:
Yes
Power Door Operator:
Yes
Doors:
Revolving and swing
Attended by Staff:
Yes
Gradient:
Level access
Vestibule:
Yes

Elm Street

Exit Facing:
South
Enter Facing:
North
Vehicle drop-off access:
No
Curb Cut:
No, bi-directional walkway
Power Door Operator:
Yes
Doors:
Swing
Attended by Staff:
No
Gradient:
Level entry with significant grade on approach
Vestibule:
Yes

Yonge Street

Exit Facing:
East
Enter Facing:
West
Vehicle drop-off access:
Yes
Curb Cut:
Yes
Power Door Operator:
Yes
Doors:
Swing
Attended by Staff:
No
Gradient:
Three stairs to landing area
Vestibule:
Yes

Description of Lobby

The lobby of the Chelsea Hotel is large and often quite busy. Besides the Reception and Concierge Desks, patrons have access to the following amenities and services in the hotel lobby:

  • Two waiting areas near the Gerrard and Bay Street entrances, as well as additional seating near the Reception Desk and Red elevator bank
  • Two sets of public restrooms
  • Three elevator banks (Red, Green and Blue)
  • Two parking elevators (North and South)
  • The Market Garden and Express|O Coffee Bar
  • The T|Bar Restaurant and Lounge
  • EPoints computer stations and photocopier
  • Two large meeting rooms (Gerrard Room and Monarch Room) and a banquet/meeting room (BB33)
  • The 1865 check-in desk for loyalty program members
  • An automatic banking machine (ABM)
  • And a gift shop

Concierge and Reception Desks

In order to make this description as simple as possible, we have identified the Concierge Desk as the central point of reference. The Concierge Desk is located near the queuing guides for the Reception Desk. If you were standing facing the far right-hand check-in station, (southern most point), the Concierge Desk would be directly behind you approximately 15 feet.

The Reception Desk runs from north to south, the north end being closest to the Gerrard Street entrance. It is approachable from the west side of the counter.

The Concierge Desk is approachable from the north, east and west. Directly west of the Concierge Desk is the main route of travel in this area, which runs north and south, and is approximately 30 feet wide.

From just inside the Gerrard Street entrance, you would travel south approximately 65 feet and find the queuing guides for check-in on your left. Veering slightly right at this point will take you to the Concierge Desk. The northern-most check-in station begins at approximately 35 feet south from the Gerrard Street entrance, directly to the east.

To locate the Concierge Desk from the Bay Street entrance, pass through the vestibule and orient yourself to 10:00 on the clock face. You should now be pointing in a north-easterly direction. Proceed for approximately 70 feet and you will be in the area just west of the Concierge. Turn approximately 45 degrees to the right and you will find the desk. If you find the queuing guides for the check-in area, you are too far north and need to head right to the Concierge.

If you walk straight in from the Bay Street entrance, you will encounter a carpeted seating area with large chairs and coffee tables etc. If you are heading for the Concierge, you need to pass this area on your right.

To find the Concierge from the Elm Street entrance, pass through the vestibule and orient yourself in a 1:00 direction on the clock face. Proceed approximately 100 feet and you will be on the western side of the Concierge Desk. You will hear the Market Garden serving area on your right as you go. If you encounter the carpeted seating area on your way, you are pointed too far right. If you encounter the queuing guides for the check-in area, you have gone too far and you need to turn right to find the Concierge.

To locate the Concierge Desk from the Yonge Street entrance, proceed through the vestibule and continue straight west. After approximately 75 feet, turn 90 degrees to the right and walk another 15 feet. You should now be in between the east side of the Concierge Desk and the Check-In counter.

Note: There is a U-shaped driveway outside the Yonge Street entrance, at the bottom of the three stairs. The hotel is at the bottom of the U, with the open ends at Yonge Street. To travel safely from the hotel to Yonge Street, or vice versa, you can access a sidewalk on either side of the U and proceed directly east to the street, or west to the hotel entrance.

Yonge Street Entrance Corridor

When you enter the Yonge Street entrance, the Essentials Gift Shop is immediately on the right approximately 10 feet inside the inner doors. There is a TD Bank Automated Banking Machine, with speech output via an audio headphone jack just above the card slot, directly across from the Gift Shop entrance, on the south side of the route of travel. This area is a wide corridor running from east to west. The Market Garden seating area is on the south side of the corridor, while there are public washrooms on the north side beyond the entrance to the Essentials Gift Shop.

The Market Garden area men’s public restroom is 40 feet west of the Yonge Street entrance on the north side of the corridor.

The Market Garden area women’s public restroom is 20 feet west of the Yonge Street entrance, on the north side of the route of travel.

Note: All washroom signage throughout the hotel is located in the centre of the outer restroom door. They have all been augmented with braille labels until proper accessible signage is installed. Please see the Public Restrooms part of this section for details on all the public washrooms.

The entrance to The Market Garden seating area is on the south side of the corridor, straight across from the point directly in between the two restrooms. It is located 30 feet west of the Yonge Street entrance. Please note that the service and food stations are located at the western end of The Market Garden. It is much easier to access this area by continuing down the corridor and turning left and then left again into the main entrance to the restaurant.

Elevators

Blue Elevators

4 cabs servicing floors – Ground, 2, 16 thru 26

  • Elevator cabs are situated with two pairs of cabs across from each other
  • Call buttons are located midway between the 1st and 2nd cab doors on both sides of the elevator landing area on all floors

To find the Blue Elevator Bank, locate the Concierge Desk and square off from the west side of the desk. Travel approximately 33 feet directly west and you will be in the centre of the Blue Elevator Bank with cabs on either side of you.

Red Elevators

3 cabs servicing floors – Ground, 2, 3, 5 thru 9 and 25

  • Elevator cabs are located three in a row on the west wall across from the northern end of the Check-In/Reception Desk
  • Call buttons on the ground floor are located on the left-hand side of the elevator doors on both the middle and right side cabs. The call button on every other floor is located on the left-hand side of the elevator door of the middle cab

To find the Red Elevator Bank, square off from the north side of the Concierge Desk, facing the Gerrard Street Entrance. Adjust slightly to the left, pointing to approximately 11:00 on the clock face. Travel 45 feet and the elevator bank is on your left. You may also orient yourself from the northern end of the Reception Counter and proceed directly west to find the Red Elevators.

Green Elevators

3 cabs servicing floors – Ground, 2, 4, 10 thru 15 and 26

  • Elevator cabs are located three in a row on the east wall of the alcove near the entrance to the BB33 Room
  • Call buttons on the ground floor are located on the right-hand side of the elevator doors on both the left side and middle cabs. The call button on every other floor is located on the right-hand side of the elevator door of the middle cab

To find the Green Elevator Bank, square off from the west side of the Concierge Desk, looking at the Blue Elevators. Travel approximately 20 feet west, and then turn directly north before reaching the Blue Elevator Bank. Travel north approximately 50 feet and the Green Elevator Bank will be on your right.

Restaurants and Lounges

Market Garden

To find the entrance to the food area of The Market Garden, proceed 20 feet or so into the route of travel on the west side of the Concierge desk. Turn 90 degrees to the left, (south), and proceed approximately 65 feet. The entrance will then be on your left.

T|Bar

To find the entrance to the T|Bar, locate the entrance to The Market Garden food serving area, south of the west side of the Concierge Desk on the left. Square off from this entrance and orient yourself in a 10:00 direction on the clock face, or west and slightly south. Proceed across the route of travel until you find the entrance to the lounge.

Other Services in Lobby

EPoints Centre

To find the computer stations at the EPoints area, square off from the north side of the Concierge Desk. Travel approximately 25 feet and turn left. The computer stations are located on the west side of the main lobby area. There is a wall separating the EPoints area from the rest of the lobby. If you are seated at the computer stations, you are looking east. The printer is to the left of the far left computer station, or the northern-most.

1865 Loyalty Program Desk

1865 is our way of saying thank-you for the loyalty you show to our brands. Bringing you exclusive benefits and recognition, we ensure your stay with us is especially comfortable and uniquely memorable.

The 1865 Loyalty Program Desk is located 32 feet due east of the Gerrard Street entrance. If you enter the hotel from Gerrard Street, turn 90 degrees to the left and walk straight approximately 32 feet to the counter.

Monarch’s Meeting Room

On the north side of the Reception Counter, there is a hallway running east. At the end of this hallway, just over 40 feet, you will encounter the entrance to the Monarch’s Meeting Room straight ahead. If you reach the doors of the room and turn right, you will enter a short hallway leading to another set of public restrooms. Alternatively, once you are in the hallway, just past the Reception Counter, you can trail the wall on the right-hand side until you reach the corner. Follow the corner to the right and you will find the restrooms.

Gerrard Room

The Gerrard Room is a large space used for meetings, presentations or other similar gatherings. It is located near the 1865 Check-In Desk, in the northeast corner of the lobby. The entrance is marked by a set of double glass doors with pull handles on the outside.

To find The Gerrard Room from the Concierge Desk, square off from the north side of the desk and walk straight for approximately 70 feet. Turn 90 degrees to the right, heading east. Travel about 50 feet to the east and you will locate the double doors to The Gerrard Room.

Note: During an event or before a meeting, these doors may be propped open Please use caution when approaching.

The closest hotel entrance to The Gerrard Room is from Gerrard Street. To find the entrance to the room, enter the Gerrard Street entrance which means you are facing south, and travel 25 feet in this direction. Turn 90 degrees to the left, facing east. Walk approximately 50 feet to find the glass double doors.

Note: During an event or before a meeting, these doors may be propped open Please use caution when approaching.

Note: For assistance with the photocopy station or safety deposit box room, please visit the Concierge Desk.

BB33 Meeting and Banquet Room

The BB33 is set up like a restaurant, and is perfect for private functions. It is located in the northwest corner of the lobby and looks out on Gerrard Street. To find the BB33 from the Concierge Desk, first locate the Green Elevator bank. To do so, square off from the west side of the Concierge Desk, looking at the Blue Elevators. Travel approximately 20 feet west, and then turn directly north before reaching the Blue Elevator Bank. Travel north approximately 50 feet and the Green Elevator Bank will be on your right.

To continue to the entrance to BB33, find the middle cab and point your right shoulder at it. Then, turn slightly to the left to 11 o’clock on the clock face. Proceed 24 feet in that direction to find the entrance.

Note: During an event or before a meeting, these doors may be propped open Please use caution when approaching.

Public Restrooms

Note: All washroom signage is located in the centre of the outer door, and has been augmented with braille until proper accessible signage is installed.

Men’s Washroom Market Garden

Vestibule entry with inner and outer door. 10 feet to first urinal on left, 3 urinals total, all standard height with no privacy screens. Two stalls on right, accessible stall is the far one. Toilets flush automatically with sensor activation. 4 sinks on right immediately upon entry with lever-style faucets. Soap dispensers are counter-top pumps on right-hand side of each sink. On far right side of vanity is an automatic hand dryer.

Women’s Washroom Market Garden

Vestibule requiring a 90 degree turn to the left, interior door may be fixed in open position. Foyer area with a makeup counter straight ahead. Turn right to enter the main washroom area. 4 sinks on the left with lever-style faucets. Soap dispensers are counter-top pumps on right-hand side of each sink. Paper towels should be located in a basket on the vanity counter at far right end if facing the vanity. Garbage can is a small plastic stand-alone container on the floor right below the paper towels, just in front of the vanity. Auto hand dryers on walls at either end of the vanity just in front of the counter at standard height. Just to the right of the hand dryer on the far right end of the vanity is the feminine napkin dispenser. Continuing past the sinks, 6 stalls in total, accessible stall at far end of room. Toilets flush automatically with sensor activation.

Monarch’s Meeting Room Men’s Washroom

Vestibule upon entry with inner and outer doors. After approximately 3 feet, turn right to find a pair of sinks on the right with automatic faucets. Soap dispensers are counter top pumps on the right side of each sink. Automatic hand dryer on wall directly across from the left side of vanity if you are looking at the counter. Squaring off from the middle of the vanity, you will find the entrance to the toilet area. 2 stalls on the left side with accessible stall at the far end. 3 urinals mounted at standard height on the right side, with automatic flush but no privacy screens. Toilets are lever-style flush. Paper towels and garbage can are mounted on the wall immediately in front of the inner door of the restroom.

Monarchs Meeting Room Women’s Washroom

90 degree turn to the right required upon entry. Once inside, there is an open, carpeted area to the left, with chairs, makeup counter and mirror. The main washroom is to the right and is a tiled floor surface. Inside the main washroom area, 3 sinks on the right-hand side with automatic faucets. Soap dispensers are counter top pumps on the right side of each sink. Paper towels should be located in a basket on the far left end of the vanity when facing. Garbage can is a small plastic stand-alone container on the floor right below the paper towels, just in front of the vanity. At the far end of the washroom is the automatic hand dryer, with sanitary napkin dispenser immediately to the left. Directly across from the sinks are 4 stalls, with the accessible cubicle at the far end of the room. Toilets are lever-style flush.

BB33 Men’s Washroom

Motion activated power door with sensor located at approximately waist height to the right of the door jam. There is no vestibule so if you travel straight ahead approximately 8 feet, the vanity with three sinks is on your left. Soap is located in pump bottle fixed to the counter directly right of each automatic faucet. If you turn right so your back is facing the sinks, the room extends in front of you with 4 urinals on the right, and two cubicles with slatted doors and lever handles on the left. The cubicle closest to the sinks is the accessible one, although it cannot be considered fully accessible due to its size and shape. At the end of the urinals closest to the sinks there is a recessed garbage can and pull down paper towel dispenser fixed to the wall. Urinals are flushed with a push button on top of the cistern, but may flush automatically as well. Toilets are flushed by depressing a small rubber button mounted on the face of the left side of the cistern if you are looking at the toilet, but may flush automatically as well. Toilets are located basically straight ahead when the cubicle door is opened. The motion activated automatic door sensor to exit is on the left wall as you face the door, approximately four feet away from it.

BB33 Women’s Washroom

The motion activated power door sensor is located at approximately waist height, just to the right of the door jam . Immediately upon entry, there are three cubicles with slatted doors and lever style handles along the right-hand wall if you turn right. The first one closest to the door is the accessible cubicle, although it cannot be considered completely accessible due to its size and shape. If you stay facing straight ahead, there is a wall approximately 8 feet in front of you which extends only 3 feet from the corner of the room. To the right of this short wall is the beginning of a curving vanity with three sinks. The soap is located in pump bottles fixed to the counter to the right of each automatic faucet. The pull down paper towel dispenser and garbage can are recessed into the wall at the far end of the curving vanity, so it is easiest to just follow the counter around to the end to find them. The sanitary napkin dispenser is located immediately to the right of the paper towel dispenser at the same height. There are sanitary napkin disposal units located in each cubicle. In the accessible cubicle, it is fixed to the wall directly in front of you when seated on the toilet. In the smaller cubicles, it is fixed to the left-hand wall while seated on the toilet. Toilets are flushed by depressing a small rubber button mounted on the face of the left side of the cistern if you are looking at the toilet, but may flush automatically as well. The motion activated power door sensor to exit is on the right-hand wall, as you face the door, approximately 4 feet away.

Second Floor Banquet Hall Men’s Washroom (Near Mountbatten Room)

Vestibule entry with inner and outer door, requiring a 90 degree turn to the right. 7 sinks with automatic faucets are directly across from the entry door. Soap dispensers are counter top pumps on the right side of all sinks. Paper towels and garbage receptacle are on the wall at the left side of the vanity, just in front of the counter, if you are looking at the sinks. 2 automatic hand dryers across from the right-hand side of the vanity if you are looking at the sinks (Note: you may find it easier to trail the wall from the right-hand side of the vanity to find the dryers, as the corners at this end of the room are not 90 degrees). Toilet cubicles are directly left of the entry door. There are 5 cubicles and the accessible stall is at the far end. All toilets are lever-style flush. 8 urinals located directly across from the toilet stalls, all standard height with automatic flush and no privacy screens.

Second Floor Banquet Hall Women’s washroom (Near Mountbatten Room)

This is a very long, rectangular room which runs to your left as you face in from the door. Immediately across from the doorway is a long makeup vanity with mirror. On the left-hand wall directly inside the door is a small garbage receptacle. Turning 90 degrees to the left upon entry, you will find a counter surface along the left-hand wall with drawers and cupboards for housekeeping. Just past the housekeeping counter are 7 sinks on the left with automatic faucets. Soap dispensers are counter top pumps to the right of the faucets. Paper towels and garbage cans are recessed into the wall at either end of the vanity. If facing the sinks, directly across from the far left sink, or the one closest to the door, there are two automatic hand dryers at standard height. When facing these dryers, the feminine napkin dispenser is on the wall just to the right. There are two sections of cubicles:. The first set are all of standard size, and are located along the right as you move beyond the sinks. Continuing past the first set of cubicles, you will pass through a partitioned opening and find more stalls now on the left and right. The 2 accessible cubicles are located at the far end of the room, across from each other.

Third Floor Meeting Room Area

Washroom Access

Note: All washroom signage is located in the centre of the outer door, and has been augmented with braille until proper accessible signage is installed.

There are two sets of restrooms on the third floor. From the elevator bank accessing the third floor, the larger set of washrooms are located down a corridor which is directly across from the left side of the Red elevator landing area. If you are facing away from the three elevator cabs. They are located just east of Wren Room C. The smaller washrooms are close to the Red Elevator Bank. For the main washrooms: from the elevator bank, to access the corridor, exit the elevator and turn left. After passing the last elevator cab, continue for a few steps and turn right, squaring off from the wall. You should now be looking directly down the corridor towards the washrooms. The men’s washroom is approximately 72 feet down the corridor on the right-hand side. The women’s washroom is 12 feet past the men’s, approximately 84 feet down the corridor on the right-hand side.

Third Floor Men’s Washroom (East of Wren Room)

This is a straight, rectangular room. Straight vestibule entry with carpeted surface and inner and outer door. Upon entry there are 2 sinks on the left-hand side with automatic faucets. Soap dispensers are counter top pumps located directly right of the faucets. Paper towels and garbage are mounted on the wall, in front of the counter on the left side of the vanity if you are looking at the sinks. Continuing past the sinks, there’s a single urinal on the left wall at standard height with automatic flush. Past the urinal are 2 stalls on the left, the accessible stall is the farthest.

Third Floor Men’s Washroom (East of Wren Room)

This is a straight, rectangular room. Straight vestibule entry with carpeted surface and inner and outer door. Upon entry there are 2 sinks on the left-hand side with automatic faucets. Soap dispensers are counter top pumps located directly right of the faucets. Paper towels and garbage are mounted on the wall, in front of the counter on the left side of the vanity if you are looking at the sinks. Continuing past the sinks, there’s a single urinal on the left wall at standard height with automatic flush. Past the urinal are 2 stalls on the left, the accessible stall is the farthest.

Third Floor Women’s Washroom (East of Wren Room)

This is a straight, rectangular room. Two door entry with straight vestibule, interior door may be fixed in the open position. Immediately inside the interior doorway, the paper towel and garbage receptacle is recessed into the right-hand wall. There is a large mirror running along the left-hand wall. 3 sinks and vanity located across from the mirror, on the right-hand wall, with automatic faucets. Soap dispensers are counter top pumps just to the right of each faucet. Past the sinks, there are 3 cubicles on the right and the accessible cubicle is the furthest one. The feminine napkin dispenser is on the wall, directly across from the accessible stall, in the far left-hand corner of the room if you are looking in from the washroom door.

Third Floor Men’s Washroom (north of red elevator Bank)

Upon exiting the elevator turn left. Approximately 20 feet a short ramp leads down to the washroom access area. Follow the ramp down to the end turn left and then right. The men’s washroom door will now be on the right. Upon entering the vestibule, a 90 degree turn to the left is required. There is a second door which is normally held in the open position. Just inside the interior door, the paper towel and garbage receptacle is recessed into the wall on the right-hand side. As you travel directly ahead there are 3 sinks on your right on the east wall. Sinks have automatic water faucets and the soap pump is located on the counter to the right of each faucet. There are 2 urinals directly opposite the last sink on the west wall. There are two toilet cubicles directly opposite the first sink on the west wall.

Third Floor Women’s Washroom (north of red elevator Bank)

Upon exiting the elevator turn left. Approximately 20 feet a short ramp leads down to the washroom access area. Straight vestibule with two doors, interior door may be fixed in the open position. Just inside the interior door, the paper towel and garbage receptacle is recessed into the wall on the left-hand side. When facing the paper towel dispenser, the feminine napkin dispenser is on the wall just to the right. There is a full-length mirror on the wall immediately across from the interior door. After passing through the interior door, turn right and you are in the main washroom area. 4 cubicles on the right, all standard size. 3 sinks across from the cubicles with automatic faucets. Soap dispensers are counter top pumps just right of the faucets.

Deck 27

There is a dedicated elevator which takes guests from the 26th floor to Deck 27. To reach Deck 27, follow these steps: Locate the Blue Elevator and proceed to floor 26. The landing area on the 26th floor is only open at one end, and is a tiled surface. When the tile changes to carpet, turn left. Follow the wall on the right for approximately 20 feet until you can turn right. The elevator to Deck 27 is now on your right, about 6 feet from the corner. This elevator only goes between the 26th floor and Deck 27.

To enter the Deck 27 area, exit the elevator, turn left and the door to deck 27 is on the left in about 10 feet. Continue straight through the entrance door and proceed approximately 15 feet. There is a staircase with a railing along the left side of the route of travel. If you turn left just past the staircase, the washrooms are about 10 feet in front of you, men’s on the right, women’s on the left. These washrooms are accessed via card swipe. The entrance to the pool and Fitness Centre is approximately 33 feet straight in front of the Deck 27 entrance door.

Deck 27 Men’s Washroom

This washroom is accessed by swiping your room key. It is a fairly small, square-shaped room with single door entry and no vestibule. Turning left upon entry, there are two sinks on the left, with automatic faucets. Soap dispensers are counter top pumps, on the outside edge of each sink. Paper towel and garbage receptacle is recessed into the wall, across from the sinks. There is a full length mirror to the right of the paper towel dispenser, across from the washroom door. Past the vanity, there is a standard height urinal on the left, and one accessible cubicle on the right.

Deck 27 Women’s Washroom

This washroom is accessed by swiping your room key. It is a fairly small, square-shaped room with single door entry and no vestibule. Paper towel and garbage receptacle are recessed into the wall immediately across from the door. The feminine napkin dispenser is just to the left of the paper towels. If you turn right upon entry, there is a counter with 2 sinks on your right with automatic faucets. Soap dispensers are counter top pumps, on the outside edge of each sink. Beyond the sinks, there are 2 cubicles. The accessible cubicle is on the right, standard size on the left.

Fitness Centre

The Fitness Centre is accessed via key card which is inserted just above the lever-style door handle, the same way you would open your hotel guest room. There is a phone on the wall to the left of the entrance which will connect you to a staff member if need be. The Fitness Centre has a pool and hot tub area, a free weights and stretching room, two changing rooms, an accessible washroom, a fitness area with cardio and exercise machines and an outdoor terrace.

As you enter the Fitness Centre, you can turn immediately left into a route of travel which passes the free weights room, and leads to the accessible washroom and the backdoor entrances to the change rooms. If you continue straight from the entrance to the Fitness Centre, past the opening to the corridor, you will find a series of items on the left wall. The first thing encountered is a water cooler with a paper cup dispenser on the right-hand side. Beyond the water cooler are a series of cubby-hole shelves with clean towels located on them. Past the towel shelves is a desk where you will usually find an attendant. You may ask the attendant for any assistance while in the Fitness Centre.

Free Weights and Stretching Room

The entrance to the free weights room is the first door on the left after turning left upon entry to the Fitness Centre. (There is a small threshold rise in the entranceway.)

Straight in front of the door, just a little on the left, is a large scale, the bottom part of which protrudes at floor level, so be careful of the potential trip hazard.

Just to the left of the upper part of the scale is a round pillar with a plastic tray attached to it where you will find the remote for the television. The TV is on the left wall of the room if you are standing in the entranceway. On the right-hand wall, there are two pulley machines. One is an assisted chin dip machine, the other is a standard pull down machine with adjustable resistance and a variety of handles which can be attached depending on the desired exercise.

There are two free weight racks in the room. The rack for smaller dumbbells is directly across from the doorway against the back wall. On the left wall underneath the television is where you will find the larger weights from 10 to 60 pounds.

Free weights Room - Television Remote

Power button at the top right. Below that is the on-demand video controls, rewind, pause, play and fast forward. Directly below that on the left is Closed Caption. Volume and channel rockers are near the bottom and there is a dot on the channel up rocker, which is on the right. The number pad is above the rockers and there is a dot on the five.

Accessible Washroom

There is a universal accessible washroom located on the right side of the route of travel beyond the Free Weights Room. To find it, orient yourself to the main entranceway to the Fitness Centre, or the Free Weights Room, and turn left. The first door on the right is the backdoor entrance to the women’s changing room, the second door on the right is the universal accessible washroom, the third is the backdoor entrance to the men’s changing room. These doors to the changing rooms are accessed by key card only.

Description of Universal Accessible Washroom

Toilet directly in front of the door approximately 6 feet away. Sink to the right of the toilet with two lever-style faucets, hot and cold. On the rear wall, to the right of the sink, is a wall mounted soap dispenser. On the rear wall to the left of the sink is the paper towel dispenser. The garbage can is located in the corner, just to the right of the doorway if you are looking into the washroom.

Main Area of Fitness Centre

The Fitness Centre is quite large. The pool deck area, hot tub and changing rooms are located closer to the entrance hall. The cardio and Fitness Centre are beyond the pool, towards the back of the centre.

35 feet directly in front of the main entranceway is the shallow end of the pool with steps leading into the water. The pool is rectangle in shape running lengthwise away from the main entrance hall. There is a very small tactile threshold running around the edge of the pool, but it is right at the edge, and is the only tactile indication currently in place, so please proceed with caution

12 feet to the left of the shallow end of the pool are the main access doors to the changing rooms. The door to the women’s changing room is on the left, the men’s is straight ahead.

There is a ladder anchored to the deck on the right side of the pool in the deep end, and there are generally several large lounge chairs arranged along this part of the deck, so proceed with caution. The hot tub is located just beyond the deep end of the pool, on the right-hand side if you are standing at the shallow end with your back to the door.

It is highly recommended that anyone with a vision impairment seek the assistance of the Fitness Centre attendant to navigate the pool deck and hot tub area.

Men’s Changing Room

Upon entry through the single door, you are in a short entry hall which requires a 90 degree left turn to access the changing room. There are 2 shower stalls immediately on the left, with privacy curtains and five inch sills. The faucet and shower head are located at the far end of each shower stall – in other words, if you open the curtain, and look straight ahead, you are looking at the faucet controls. The faucet control is a single pull knob on the rear wall of the stall which can be adjusted left for hot or right for cold. There are three dispensers on the right-hand wall of the shower stall – closest to the faucet is body gel, then conditioner and finally shampoo.

The sauna is directly opposite the shower stalls, or immediately on the right after traveling through the short entry hall. The handle to the sauna door is a large wooden handle. The benches are on the left side of the sauna, and the burner is at the rear of the chamber, straight in front of the door. There is a small protective railing, but extreme caution should be used here (it is highly recommended that anyone with a vision disability Seek the assistance of the Fitness Centre attendant to operate the controls to the sauna).

Beyond the showers and sauna area is a changing area with benches and lockers. The lockers have combination locks, so some assistance may be required. At the left end of the lockers is a cold towel fridge on top of a table. To the left of the cold towel fridge is a hole in the table which is a used towel receptacle. To the left of that is a bathing suit dryer machine.

Bathing Suit Dryer Instructions

The bathing suit dryer consists of a cylinder sunk into the middle of the machine and a metal lid at the back of the unit. Place the bathing suit into the cylinder and close the lid. Apply pressure on the lid to activate the machine, which spins the cylinder around at high speed. Release pressure on the lid to stop the machine. Warning: Wait for the machine to come to a full stop before opening the lid to remove your bathing suit.

Past the changing area is a small hallway leading to the washroom area with lockers at the end of the hallway. If you turn right at the end of the hall, there is a single urinal with automatic flush straight ahead. There is a single standard-size cubicle on the right-hand side. The toilet is automatic flush activated by a sensor. There are two sinks to the left of the urinal with automatic faucets . Soap dispensers are counter top pumps located to the right of each faucet. At either end of the vanity on the walls are two automatic hand dryers. There are also two power outlets above the counter top at either end of the vanity. Just beyond the vanity, on the left side, is a back door exit (Exiting this door would put you in the small hallway outside the accessible washroom and near the free weights and stretching room).

Important: In case of emergency, there is a pull style emergency alarm on the wall just to the right of the shower stalls at a height of 68.5 inches if you are facing them. To activate the alarm, reach your fingers inside the slot at the top of the pull box and pull downwards.

Women’s Changing Room

The entry is a vestibule, with offset doors. When entering, the interior door is slightly right of the exterior door. After entering, there are two shower stalls on the left, with privacy curtains and 5 inch sills. The faucet and shower head are located at the far end of each shower stall – in other words, if you open the curtain, and look straight ahead, you are looking at the faucet controls. The faucet control is a single pull knob on the rear wall of the stall which can be adjusted left for hot or right for cold. On the left-hand wall of both shower stalls are three dispensers – closest to the faucet is body gel, then conditioner and finally shampoo.

The sauna is directly opposite the shower stalls, or immediately on the right after entering the changing room. The handle to the sauna door is a large wooden handle. The benches are on the left side of the sauna, and the burner is at the rear of the chamber, straight in front of the door. There is a small protective railing, but extreme caution should be used here (it is highly recommended that anyone with a vision disability Seek the assistance of the Fitness Centre attendant to operate the controls to the sauna).

Beyond the shower and sauna area is an open area with lockers around the walls and a large bench in the middle. In the far right-hand corner of this area, across from the sauna, are two tables. On the right-hand table is a mini-fridge with cold cloths and towels inside. To the left of the cold towel fridge, there is a hole in the table which is a used towel receptacle. To the left of that is a bathing suit dryer.

Bathing Suit Dryer Instructions

The bathing suit dryer consists of a cylinder sunk into the middle of the machine and a metal lid at the back of the unit. Place the bathing suit into the cylinder and close the lid. Apply pressure on the lid to activate the machine, which spins the cylinder around at high speed. Release pressure on the lid to stop the machine. Warning: Wait for the machine to come to a full stop before opening the lid to remove your bathing suit.

To the left of the bathing suit dryer is the entranceway to the washroom area. Just inside the washroom area are two sinks on the left, both with automatic faucets. Soap dispensers are counter top pumps to the right of the faucets. There are hand dryers on the wall at each end of the vanity. There is 1 standard-size cubicle past the vanity, directly facing the entrance to the washroom area. Immediately across from the sinks and vanity is the paper towel and garbage receptacle recessed into the wall. The feminine napkin dispenser is on the wall immediately to the right of the paper towel.

Important: In case of emergency, there is a pull style emergency alarm on the wall just to the right of the shower stalls at a height of 68.5 inches if you are facing them. To activate the alarm, reach your fingers inside the slot at the top of the pull box and pull downwards.

Important Note: Remember, the edge of the pool is approximately 15 feet directly straight ahead from the door to the men’s changing room, and about the same distance if you turn right after exiting the women’s changing room.

Main Fitness Area

The fitness area is located beyond and slightly below the pool area. There is only one way to access the fitness area, via a ramp located near the shallow end of the pool. To find the ramp: orient yourself with the main entrance of the Fitness Centre. Follow along the right side of the entrance hall approximately 30 feet to the top of the ramp. The ramp descends for a length of 28 feet before ending in a left turn to a route of travel which leads to the fitness area. This hallway terminates in a dead end, near the sliding door exit to the outdoor terrace. After approximately 70 feet along the hallway, when the wall on the left side of the hall opens up, you are entering the fitness area.

Note: that the floor surface changes from carpet to tile here.

The general layout of the fitness area is as follows:

From the perspective of looking directly into the fitness area, after turning left out of the route of travel, there are horizontal rows of machines on the right, with a route of travel running vertically alongside. Starting from where the access point meets the hallway, on the right side there are:

  • Treadmills
  • Bicycles
  • Elliptical Machines
  • More bicycles along the rear wall, from left to right:
  • Seated leg press
  • Pectoral fly/rear deltoid machine
  • Lat pull-down
  • Leg extension
  • Seated leg curl
  • Chest press
  • Triceps extension
  • Bicep curl
  • Abdominal crunch

There are rowing machines along the left side of the area.

To access the outdoor terrace, find the gap between the last two treadmills, face away from the fitness area and move forward a few feet to find the sliding doors.

EXTREMELY IMPORTANT NOTE: There is only a glass railing surrounding the 27th floor outdoor patio and it is only 4 feet or just over a metre high. Please use caution while on the terrace.

Note: Many of the machines have displays and buttons that are not tactile or accessible for people with severe vision impairments. Please request assistance from the staff on duty if required. If the staff member is not available, you may need to use the phone located just outside the main entrance doors to the Fitness Centre. Lift the phone’s receiver and dial 0 to be connected with the Operator.

Guest Room Amenities

It is recommended that you contact the Concierge to assist with climate controls.

Internal Telephone Directory

Emergency:
7299
Bell Desk:
74212
Concierge:
7359
EClub Lounge:
72557
Exert Fitness Centre on Deck 27:
72753
Family Fun Zone:
74220
Front Desk:
74965
Hotel Operator:
0
Housekeeping:
78946
Lost & Found:
7430
Manager, Guest Services:
0
Market Garden + Express|o Coffee Bar + Market Garden on the Go:
74955
Monarchs Pub:
7352
Reservations:
78911
Sales & Catering Office:
7340
Security Office:
74248
T|Bar Lounge:
74961

Phone Operating Instructions

In House Calls:
Press 7 + the room number
Local Calls:
Press 9 + the area code + number
Long Distance Calls Direct:
Dial 8 + 1 + the area code + number
Credit Card, Calling Card, Collect:
Dial 8 + 0 + the area code + number
International Calls:
Dial 8 + 011 + the country code + the city code + number
International Credit Card, Calling Card or Collect Calls:
Press 8 + 01 + the country code +the city code + number
Local Directory Assistance:
Press 9 + 411
Long Distance Directory Assistance:
Press 8 + 1 + the area Code + 555-1212
Toll Free Calls:
Press 8 + 1 + the toll free area code + the number
Emergency Service
Press 7299

Fax Services

The hotel’s general fax number is 416-585-4375. There is no charge for receiving faxes. Our Concierge will send outgoing faxes at a nominal charge. Press extension 7359 for further information.

Voice Mail

When you are unable to answer calls to your room, our Voice Mail system answers them for you. Callers are informed that you are not available and messages can be left for you automatically, in detail, with complete confidentiality. The light on your telephone will flash, and the dial tone will pulse when you have a new message.

To listen for messages

From your room, lift the handset and press #1. To retrieve your message, press #2, for other options press the * (star) key. Follow the instructions below. From outside your room but within the hotel, press 72601, enter your room number and press the # sign. Enter your password (the first four letters of your last name) and press # sign. Follow the instructions below.

From outside the Hotel, dial 416-581-8900. Enter your room number and press the # sign. Enter your password (the first four letters of your last name) and press # sign. Follow the instructions below.

Your Password

Your initial password is set to the first 4 letters of your last name. For example: Bob O’Neil would be O-N-E-I or 6634; while Sam Ho’s initial password would be H-O or 46. Use the letters on the telephone keypad. For Q press 7, for Z press 9.

Once logged into Voice Mail, follow the prompts and use the keypad to play, save and delete messages or record a personal greeting.

Press “0” anytime while you are using the Voice Mail to be directed to the Hotel Operator.

Retrieving Your Messages After Check-Out

Our Voice Mail can store your messages for 24 hours after you check-out. From a house phone after check-out, lift the handset and give the Hotel Operator your name, room number and password. From outside the hotel, telephone 416-595-1975 and give the Hotel Operator your name, room number and check-out date.

Phone Charges

Long Distance
A service charge applies
International
A service charge applies
Credit Card, Calling Card, Collect
A service charge applies
Toll Free
A service charge applies
Directory Assistance
A service charge applies

All prices are subject to change without notice.

International Direct Dialing Codes

The Chelsea Hotel Toronto will not be held responsible for any changes in codes which are subject to change by overseas telecommunication authorities without prior notice.

In alphabetical order:

Argentina
54
Australia
61
Austria
43
Belgium
32
Brazil
55
Canada
1
Chile
56
China
86
Denmark
45
Finland
358
France
33
Germany
49
Hong Kong
852
India
91
Indonesia
62
Ireland
353
Israel
972
Italy
39
Japan
81
Korea (South)
82
Macau
853
Malaysia
60
Mexico
52
Netherlands
31
New Zealand
64
Norway
47
Philippines
63
Poland
48
Portugal
351
Russia
7
Singapore
65
South Africa
27
Spain
34
Sweden
46
Switzerland
41
Taiwan
886
Thailand
66
Turkey
90
United Arab Emirates
971
United Kingdom
44
United States of America
1
Vietnam
84

To enquire about country codes which are not on the list, please call the Hotel Operator.

Television Channels and Instructions

TV Channels

2
TV Ontario
3
Global News Toronto
4
OMNI 1 (Multilingual)
5
TV Guide
6
CBC Toronto
7
City TV Toronto
8
CTV Toronto
9
APTN
10
Where TV
11
CHCH TV
12
CBC French
13
TFO Toronto
14
OMNI 2
15
Treehouse
16
CBS Buffalo
17
NBC Buffalo
18
ABC Buffalo
19
OLN
20
CTV 2
21
CTV Newsnet
22
Sportsnet
23
Weather Network
24
CP 24
25
YTV
26
CBC News World 27 W Network
28
Fox
29
Much Music
30
TSN
31
A&E
32
AMC
33
CNN
34
TLC
35
TeleLatino
36
MMM
37
BBC World
38
CMT
39
Showcase
40
Bravo
41
Slice
42
Discovery
43
History
44
Comedy
45
Food Network
46
HGTV
47
TBS
48
Hotel Promo
49
BET
50
Space
51
Family
52
MTV
53
Sportsnet 360
57
On Command
58
Hotel Information
70
Meeting Information Channel

In-room Movies

A selection of pay-movies is available in all guest rooms.

  • Turn your television on using the remote control.
  • Press the MENU button on the remote control and follow the on-screen instructions.
  • To return to the Main Menu press the MENU button.
  • The movies you see listed on your TV screen are available to you for instant viewing.
  • To lockout adult titles press 99 on the Guest Services menu.

Movie rental charges are shown on the movie screens. A charge will automatically be applied to your room account.

TV Remote

From top to bottom:

  • Power = top centre
  • Menu = top right
  • Order = top left
  • Next is the scrolling pad with up, down, left and right, select or enter is the round button in the middle
  • Below that is go-back on the left and info on the right
  • Next row has exit, guide and help from left to right
  • The 4 buttons below that are rewind, pause, play and fast-forward
  • Below that is two vertical rocker controls with the volume control on the left and channel up and down on the right
  • In between the two rockers are two smaller buttons, the top one is Previous Channel, the bottom is Mute
  • Below that is the number pad in standard format
  • To the left of the 0 is Closed Caption, to the right of the 0 is Sleep
  • The horizontal button at the bottom of the remote is Function

Chelsea Wi–Fi Instructions

To connect to the Chelsea wireless network:

  1. Click on the wireless network icon on your laptop, tablet or Smartphone to see the list of available networks.
  2. Click on the CHELSEA wireless network, and then click the "Connect" button.
  3. Next your device will start connecting to the network.
  4. Once connected, open your web browser before trying to use any Internet-connected services like email, so you can go through the provider's landing page. This is where you'll accept the terms and conditions for using the service or enter any additional information required by the hotel.
  5. Once you've submitted your authorization information, you should now have full access to the hotel's Wi-Fi network.
  6. If you have trouble connecting to the wireless network, call the DATAVALET help desk 1-800-642-3958

To connect to the Chelsea wired network:

  1. Connect your laptop to the network cable located on the desk in your room.
  2. Once connected, open your web browser before trying to use any Internet-connected services like email, so you can go through the provider's landing page. This is where you'll accept the terms and conditions for using the service or enter any additional information required by the hotel.
  3. Once you've submitted your authorization information, you should now have full access to the hotel's network.
  4. If you have trouble connecting to the wireless network, call the DATAVALET help desk 1-800-642-3958

Airlines and Airports

Reservations and Information

Air Canada
9-1-888-247-2262
Air Canada Jazz
9-1-888-247-2262
Air France
9-1-800-667-2747
Air India
9-905-405-2160
Air Jamaica
9-1-800-523-5585
Air Transat
9-1-877-872-6728
Alitalia
9-1-800-361-8336
American Airlines
9-1-800-433-7300
Austrian Airlines
9-1-800-843-0002
British Airways
9-1-800-247-9297
Cathay Pacific
9-1-888-338-1668
Delta Airlines
9-1-800-221-1212
Egypt Air
9-1-866-875-9990
El Al
9-416-967-4222
Etihad Airlines
9-416-221-4744
Japan Airlines
9-1-800-525-3663
Korean Air
9-1-800-438-5000
Lot Polish Airlines
9-416-236-4242
Lufthansa
9-1-800-563-5954
Porter
9-1-888-619-8622
SAS Airlines
9-1-800-221-2350
SATA
9-416-515-7188
United
9-1-800-241-6522
US Air
9-1-800-428-4322
West Jet
9-1-800-538-5696
Pakistan International Airlines
9-905-677-9479

Pearson International Airport

Located approximately 30 kilometres (20 miles) from the Chelsea

Billy Bishop Toronto City Airport

Located approximately 10 kilometres (5 miles) from the Chelsea

For more information contact Pearson International Airport at 1-866-207-7678 or Billy Bishop Airport at 416-203-6942.

Airport Limousine

To book a Limousine to the Airport, please call the Bell Desk at extension 74212 or press the Bell Desk button on your telephone pad. The Limousine charge from the Hotel to the Airport is posted at the Bell Captains desk in the Lobby. Metered taxi cabs are also available at the Bay St. and Gerrard St. doors. For accessible transportation options, please see the “Transportation” section of this package.

Other Hotel Amenities

Audio Visual Equipment

For the convenience of our guests, a variety of audio-visual equipment is available by prior arrangement on a rental basis. Please contact either the Banquet Office at 74265, or Freeman Audio Visual at extension 72701. Hearing loop induction systems and other assistive technology is also available.

Babysitting Services

“Imagine That” babysitting agency is available for in-room babysitting services. This fully bonded sitting service will send a sitter to the hotel to sit with your child or children. Current rates, detailed information and bookings are available through the Children’s Creative Centre or the Guest Services Manager. For further information, please contact extension 74220.

Baggage/Luggage

Arrangements to store your luggage can be made at the Bell Captain's Desk. Please dial extension 74212 or press the Bell Desk button on your telephone pad.

Full Banking Services

  • Bank of Montreal (BMO) is located opposite the Gerrard St. entrance at Aura condos.
  • Royal Bank of Canada (RBC) is located opposite Gerrard St. entrance at Aura condos.
  • TD Canada Trust is located opposite Gerrard St. entrance at College Park.
  • Foreign Currency Exchange is available through the Front Desk.

Boarding Pass

Boarding passes can be printed complimentary at the computer stations throughout the hotel.

Business Clubs / E Points

Enjoy FREE high-speed Internet in your guest room on us! Just a little something extra to make your Chelsea Toronto experience an even better one. E-Points Internet Facility is our open concept, self-serve computer area located within our lobby. Photocopying, printing and computer services are now available to our guest’s 24-hours a day. Wireless internet access is also available as a complimentary service in all of our meeting rooms.

Note: Computers are Mac’s and as such include all of Apples accessibility features. Please ask for assistance if required.

Car Rentals

For assistance please contact our Concierge Desk at extension 7359

Catering / Conference Service

To make arrangements for meetings, banquets, receptions or other organized hospitality functions, our professional staff would appreciate the opportunity to provide information on our private event facilities and our banquet services tailored to suit your needs. Please contact our Catering and Conference Services Department on the 2nd floor or press extension 7340 or extension 74265.

Check Out Times

Our check-out time is 11:00 a.m. Luggage can be stored at the Bell Captain’s Desk. Should you require a later check-out, an additional charge of one-half day’s room rental will apply until 4:00 p.m. with the full rate applicable after that time. For late check-out arrangements, please contact the Front Desk at extension 74965 or press the Front Desk button on your telephone keypad.

Church Services

If you are interested in attending services at any of the following churches, we recommend calling ahead to inquire about accessibility and accommodations you may require.

  • Anglican Church - St. James Cathedral - 106 King Street 9-416-364-7865
  • Catholic Church - St. Michael’s Cathedral - 65 Bond Street 9-416-364-0234
  • Baptist Church - Jarvis Street Baptist Church - 130 Gerrard Street East 9-416-925-3261
  • Islamic Centre of Toronto - 56 Bouslead Avenue 9-416-769-1192
  • Buddhist - Toronto Buddhist Temple - 1011 Sheppard Avenue 9-416-534-4302
  • Hindu Temple - Hindu Temple Society of Canada - 10865 Bayview Ave. 9-905-883-9109
  • Synagogue - Beth Israel Anshei Minsk - 10 St. Andrew Street 9-416-595-5723

For service times, please contact the Concierge Desk at 7359.

Club Room

Our Club room is a welcome retreat for guests seeking the ultimate in service and comfort.

This exclusive “hotel within a hotel” represents the definitive expression of our commitment to hospitality and excellence, and is epitomized by a private lounge, turn-down service and many other notable features. For further information, please contact the Front Desk at extension 74965

Comment Cards

We would be thrilled to hear about your experience at our hotel. Please contact us at cstor.comments@chelseatoronto.com.

Concierge

Enlist the services of our Concierge and enhance your stay with us to the fullest. From making restaurant reservations, to arranging car rentals, confirming flights or booking tours of Toronto and beyond, our knowledgeable staff is here to assist with any special services. Please press 7359.

Courier Services

Please contact our Concierge at extension 7359.

Credit Cards

The Chelsea Hotel Toronto accepts the following valid credit cards: American Express, Diner’s Club, Discovery Card, MasterCard and Visa. A TD Automated Banking Machine is located in the lobby level opposite Essentials Gift Shop by the Yonge St. doors.

Credit Privileges

Should you wish to settle your account by means other than cash or accepted credit cards, arrangements must be made with our Accounting Office prior to your arrival. Please press 0 and ask to be transferred to the Accounting Department during regular business hours.

Currency Exchange

Foreign Currency can be exchanged at the Front Desk. (we can only convert to Canadian Currency). Exchange rates are posted in the lobby at the Front Desk.

Do Not Disturb

If you desire privacy, please place the Do Not Disturb sign on the outer doorknob of your room door. Please note that it is Hotel policy to enter a room should a Do Not Disturb sign be on for three or more days.

Doctor / Dentist

Call our Hotel Operator and we will arrange for a Doctor or Dentist to contact you. Please press 0. In case of an emergency please press 7299. You may also access the “Medical and Hospital Directory” in this package.

Daily Functions

All meetings and receptions are listed on the function boards located throughout the hotel lobby, and on the second and third floor. If you are unsure of the location of the meeting room, or if you need assistance, please contact the Bell Desk or the Front Desk at 74212 or 78946.

Dry Cleaning / Laundry Services

For your convenience we have placed a laundry bag and a price list in the closet of your room. Cleaning and laundry brought down to the Bell Captains Desk before 9:00 a.m. will be delivered to your room by 6:30 p.m. the same day. We also provide an overnight laundry service (for an additional charge) from Sunday to Thursday. The laundry must be brought down before 10:00 p.m. and it will be returned to the hotel at 3:30 a.m. For early morning delivery, please specify the time you wish the items to be returned to your room. The overnight laundry and cleaning is not available Friday and Saturday. For laundry pickup and delivery, please press 74212.

Coin operated washers & dryers for personal use are available in the locker rooms of our Family Fun Zone, located on the 2nd floor. Laundry soap & products are also available for purchase through a coin-operated dispenser. Exact change is required for all machines and dispensers.

Hours of Operation

Daily 7:00 a.m. to midnight (last load started by 11:00 p.m.)

Electricity

All rooms are equipped with standard North American 110 volt outlets with a 2 pronged plug. For additional service, please contact our Can Do Centre at extension 78946. Adapters are available at our Essentials Gift Shop located in the lobby. Please press 72829.

Emergencies

Please press 7299, advise room number and nature of emergency.

Entertainment

The Chelsea Toronto, Toronto’s Entertainment Hotel, provides guests with information and an on-site ticketing service for the hottest shows, events and attractions in town. Call extension 7359 to speak to our Concierge. On your next visit to Toronto, call toll free 1-800-CHELSEA from anywhere in North America, and book both accommodation and tickets, a service that provides convenient one-stop shopping.

Express Video Check Out

Video check-out / Account information - View your account and check-out all from the comfort of your room. Please press the Menu button on your Television Remote Control and go to Guest Services. It will guide you through the check-out process.

Facsimile Services

Fax services are available to all through our Concierge, and at the Front Desk. Please call extension 7359 for more information.

First Aid

To contact the Switchboard Operator, press 0, or for an emergency press 7299.

Gift Shop / Essentials

Our gift shop has a wide variety of gift ideas, toiletries, reading materials, candies and novelties. It is located near the Yonge Street entrance, and it is open 7 days a week. Please press 72829 for hours of operation.

Golf – Public Courses

The nearest Golf Course to the hotel is the Don Valley Golf Course, located on the west side of Yonge Street, South of Hwy 401. It is a Metro Park Public Golf Course, 18 Holes, Par 71, Rating 69. To contact this Golf Course please telephone 9-416-392-2465. For more information on other Golf Courses, please contact the Concierge Desk by pressing extension 7359.

Harmonized Services Tax (HST)

Ontario’s Harmonized Sales Tax (HST) is a 13% tax, which applies to almost all goods and services in Canada, including your charges during your stay with us.

Fitness Centre

Located on Deck 27 (the 27th floor of the hotel), the Exert Fitness Centre offers an Adult only pool & fitness facility (guests must be 19 years and older). The Health Club offers state of the art cardio and strength machines as well as a free weight & stretching area, whirl pool, locker room, towels and saunas. A seasonal sun deck is also available along with a variety of products available for purchase such as swimsuits, goggles and headsets. Please contact the Concierge at 7359 for hours of operation.

Hotel Activities

The Chelsea Hotel Toronto offers families lots of fun activities and services such as the Family Fun Zone, which includes our family swimming pool featuring our 130 ft. Corkscrew Waterslide, the Kid Centre and Club 33 Teen Centre. Please see the Kids section in this directory for more information. There is also an adult only Fitness Centre and swimming pool on Deck 27.

Housekeeping Services

Our housekeeping department is pleased to offer you the following additional services and amenities. Please do not hesitate to call us if you need assistance, wish to have your room made or require any of the following amenities:

  • Blanket
  • Cots
  • Playpen
  • Sewing Kit
  • Tooth Brush Kit
  • Shower Cap
  • Turndown Service

For your added convenience, we have placed an Iron and Board in your closet. Should you require any of the above items, or for assistance, please press 78946. Please see the “Assistive Devices” section of this package for information on assistive devices and equipment available at the Chelsea Hotel Toronto.

Vending and Ice Machines

Ice, snack and pop machines are conveniently located on every guest room floor in the hall between the 32 and 34 rooms.

Jogging

Jogging maps can be found at our Concierge desk and at our Exert Fitness Centre on Deck 27.

Kids Activities

Family Fun Zone - Located on the second floor of the hotel, the Family Fun Zone is a children’s oasis within the hotel. Take a refreshing plunge in the family swimming pool or a twisted ride on our 130 ft. Corkscrew Water Slide! Stop by the Children’s Creative Centre for some fun & excitement or wander by the Club 33 Teen Centre to enjoy the arcade and video games. Corkscrew Waterslide - 130 Thrilling Feet of Twisted Fun, the Corkscrew Water Slide is a “must do” activity while staying in the hotel. Open to guests who are at least 3’8” tall, the Water Slide is a sure memory maker! For hours & days of operation, please contact the Children’s Creative Centre at extension 74220.

Camp Chelsea (Available during March Break and Summer)

Try our fun & exciting on site Day Camp program for little guests. Camp Chelsea offers a supervised all-inclusive daytime program for children ages 5 to 12. Camp Chelsea includes an extensive line-up of activities and fun for the kids from 9:00am - 5:30pm. For hours & days of operation, please contact the Children’s Creative Centre at extension 74220. (Based on availability and an additional fee required. Advanced booking required)

Children’s Creative Centre

The Children’s Creative Centre offers a parent-supervised facility with playroom, Arts & Crafts, toys, books, activities, Wii Nintendo and games. Children of all ages can visit with their parents. Babysitting services are offered for an additional charge for children ages 3 (toilet trained) to 12 in the Children’s Creative Centre, for a maximum duration of 2.5 hours. theatre babysitting is also available (at extra charge) if you would like to enjoy one of the many Shows Toronto has to offer (24 hours notice required). A wristband policy always matches the child to the parent. Strollers & wagons are available with a deposit. For hours & days of operation, please contact the Children’s Creative Centre at extension 74220.

Family Pool

Located next to the Kids Centre, the family pool is open to all guests of the hotel. Along with the family pool, the whirlpool and change room facilities with saunas, showers and lockers are also available. A family change room is located on the pool deck. Towels and life jackets are provided. A variety of products are available for purchase including swimsuits, bathing caps, goggles and water wings. For hours and days of operation, please contact the Children’s Creative Centre at extension 74220.

Club 33 Teen Centre

Club 33 Teen Centre is located on the second floor of the hotel, in the Family Fun Zone area. Our Teen Lounge, “Club 33”, has established itself as the coolest hangout within the Chelsea. Equipped with arcade games, large screen LCD TV, XBOX 360, Air Hockey table, Foosball and more, providing endless amusement keeping any teenager entertained. For hours & days of operation, please contact the Children’s Creative Centre at extension 74220.

Languages

Our Chelsea Team Members speak many languages, please press 0 for Operator.

Limousine

Please contact the Bell Captains Desk for a limousine booking. Please press 74212. Information about accessible limousine services is outlined in the “Transportation” section of this package.

Lost and Found

Please contact Housekeeping at extension 7431 or press the Housekeeping button on the telephone keypad.

Luggage Storage

Luggage storage is available at the Bell Desk. For assistance please call extension 74212 or press the Bell Desk button on the telephone pad.

Mail / Faxes

Mail and faxes are received at the Concierge Desk, located in the Hotel Lobby, and are delivered to your guestroom after receipt. If there is a fax or mail for a guest expected to arrive, that fax or mail is kept at the Concierge Desk and the guests reservation is messaged that this information is to be passed along at check-in.

Maintenance

Should you encounter any problems with your guestroom please press 78946.

Maps

Maps of Toronto and surrounding areas are available at the Concierge Desk. Please press extension 7359.

Massage Therapy

Personal massages from a Registered Massage Therapist professional are available at the Elmwood Spa adjacent to the hotel. For more information, please press 72843.

Meeting and Convention Service

The following services are available to you while attending your meeting:

Locating Your Meeting Room
All meetings and functions are listed on the event boards located throughout the Hotel Lobby, and on the second and third floors. You may also inquire at the Front Desk, Bell Desk or press 0 and speak with the Hotel Operator.
Delivery Of Faxes
A Hotel Team Member will deliver faxes and messages as soon as they are received. Our guest fax number is (416) 585-4375.
Package Delivery
All packages should be labeled with the correct meeting room, arrival date, convenor’s name and the Catering and Conference Services Manager’s name. Packages will be stored until the day of the function, at which point they will be brought to the meeting room. Additional labour fees may be applied.
Audio Visual Services
We have an onsite audio visual company which is available for all your audio visual requirements, Press “0” and ask to be connected or press 72701.

Movie Rentals (In Room)

In-Room movie rentals are available through your television for your viewing pleasure. The cost will automatically be added to your room account. Movies can be blocked out if you do not wish your children to view them. Please press 0 for assistance.

Newspapers

Complimentary newspapers are available in our lobby and food and beverage outlets. Newspapers are also available at our Gift Shop located in the lobby.

Non-Smoking

To comply with the City of Toronto’s smoking by-law, the Chelsea Toronto provides a smoke-free environment in all guestrooms (including balconies) and public spaces. A $200 room recovery fee will be charged for smoking in your room.

Parking

Underground parking is available at the hotel. The entrances to our parking facilities are located on Gerrard Street.. Valet parking is also available for an additional charge. Valet services can be accessed at both the Elm and Bay Street entrances. Parking charges are subject to change. Please note that underground hotel parking is subject to availability and has a maximum height restriction of 5 feet, 6 inches.

Accessible parking spaces are available on parking levels S1 and N5.

Pets

Small pets are welcomed in the guestrooms. There is a pet charge to cover additional cleaning costs, and if your stay is more than 5 nights an additional fee will apply. Pets must be on a leash at all times in our public areas and are not allowed in our food and beverage outlets. For your convenience a pet potty area is located just outside the Elm Street doors. We prefer that your pet not be left unattended in your room, but if you must leave without your pet, please inform the Front Desk and leave a contact number where you can be reached should your pet become agitated. Should your pet create a disturbance affecting the comfort of other guests, you will be expected to compensate the hotel for revenue loss. Please call the Concierge at 7359 for more information about local pet services. Please see the “Veterinary Services” and “Service Animal Relief Areas” sections of this package for additional information on service animals.

Pharmacy

Non-prescription drugs and basic toiletries are available at the Gift Shop in the lobby. There is also a 24 hour Shoppers Drug Mart at the corner of Yonge Street and Carlton Street. To contact the Gift Shop, please press 72829 and for Shoppers Drug Mart, please call 7-416-408-4000.

Photocopy Service

Black & white and colour photocopy services are available through our guest photocopy room located in the lobby. For further information contact the Concierge Desk by pressing 7359.

Postage Stamps

Postage Stamps are available at our Gift Shop located in the lobby.

Post Office

The nearest Post Office is located in Atrium On Bay. This is a 5 minute walk South on Yonge Street. There is a mail box located in the lobby near the Gift Shop.

Receptions

Should you wish to arrange a Reception, our Catering professionals are standing by to ensure that your needs are met and that your function is a success. Please press 7340.

Reservations

To contact the Chelsea Toronto Reservations please press 78940.

Safety Deposit Boxes

For the storage of personal valuables, complimentary Safety Deposit Boxes are available for guests at the Front Desk. We cannot assume responsibility for money, jewellery and other valuables left unattended in guestrooms, in accordance with the Innkeepers Act.

Sales Department

To contact our Sales Department, please press 7340.

Saunas

We have four saunas in the hotel. Two are located in the Family Fun Zone on the 2nd floor and the other two are located on Deck 27. To contact the Family Fun Zone, please press 74220 and for the Fitness Centre on Deck 27, please press 72753.

Security

To contact security please press 0 and speak to the Operator or in case of an emergency, please press 7299.

Sightseeing

For information on sightseeing, please contact our Concierge Desk by pressing 7359 or press the Concierge button on your telephone keypad. Information related to the accessibility of some of Toronto’s main attractions and activities, please see the “Show Your Room Key and Save” section of this package.

Shopping Centre

The Eaton Centre, Downtown Toronto’s largest shopping mall is the largest shopping mall in Toronto, and is located within a five minute walk south of the hotel. For information contact the Concierge Desk at extension 7359 or press the Concierge button on the telephone keypad.

Smoking

To comply with the City of Toronto’s smoking by-law, the Chelsea provides a smoke free environment in all guestrooms (including balconies) and public spaces. A $200 room recovery fee will be charged for smoking in your room. Smoking areas are located outside the Elm Street and Gerrard St. entrances.

Special Occasions

To make arrangements for Special Occasions like a Birthday Party or Anniversary, please contact our Catering Department at extension 7340.

Restaurants / Room Service

Large print and braille menus are available at all of the Chelsea Hotel Toronto’s dining facilities. Please ask our staff.

All menus are available and in the Accessible Dining and Food section of this package and electronically on the Guest Accessibility Package USB drives.

Market Garden and Market Garden on the Go

Market Garden, featuring Express|O coffee bar, is the solution for diners with little time to spare. Guests can browse the market-style aisles stocked with grab-and-go items, create a salad of their choice or watch chefs prepare hot and cold dishes right before their eyes. Guests can select from a deliciously diverse range of prepared soups, sandwiches, pizzas and baked goods, then choose to dine in or take a seat on the seasonal outdoor patio. Orders can also be picked up or delivered to the comfort of your room during breakfast and evening hours. Please note, a delivery fee and gratuity will be applied for all delivery orders. The menu is available in a variety of formats. Please see the menu card in your room or utilize the electronic version of the Guest Accessibility Package on a USB drive from the Concierge Desk or by visiting the “Accessibility” section of www.chelseatoronto.com. Braille and large print menus are also available. Ask restaurant staff or request one by visiting the Concierge Desk.

T|Bar

T|Bar is the venue of choice for breakfast, lunch, and dinner or late-night cocktail. Centrally located, the lounge conveys warmth and a contemporary style. Inviting and relaxing, guests can watch the world pass by as they sip their premium-blend tea or specialty martini. T|Bar also serves an authentic Indian lunch buffet, and offers a la carte menus for lunch and dinner.

Associations Serving Persons with Disabilities

The following is a list of organizations that may help to solve issues or remove barriers to people with disabilities. In any threatening or emergency situation, please call 9-1-1 or hotel security at 7299.

Transportation

TTC (Toronto Transit Commission)

Website:
http://www.ttc.ca
Customer Service by Phone:
(416) 393-3030 7:00 AM to 10:00 PM daily except holidays
Information by Phone:
(416) 393-4636 Automated Information 24 hours a day, live agents available between 8:00 AM and 6:00 PM daily except holidays
TTY Telephone:
(416) 481-2523 8:00 AM to 6:00 PM daily except holidays
Toll Free Telephone:
(866) 642-9882 8:00 AM to 6:00 PM daily except holidays

Further contact information can be found on the TTC website.

Overview

The TTC is a public transit network consisting of bus routes, street cars (light rail cable cars or trams at street level), and subways. The TTC services the city of Toronto proper. If you need to travel outside of the city, please refer to the designated regional transit system for schedules, routes and accessibility information.

Wheel-Trans

Wheel-Trans is an accessible TTC bus service which provides accessible transportation to passengers with mobility disabilities. Please see below for specific Wheel-Trans information.

Subways

The Chelsea Toronto is situated on the Yonge Street portion of Line 1, (Yonge-University-Spadina subway line). The hotel is almost directly between the Dundas Station to the south, and College Station to the north. Dundas Station is currently fully accessible for mobility devices, while College Station is not. Here are the simplest directions to find the two stations:

Subways

College Station

This station is NOT accessible for mobility devices.

Note: College Street runs west of Yonge Street. East of Yonge Street, it is called Carlton Street.

Exit the hotel onto Gerrard Street and turn right, heading east on Gerrard. When you reach the lights at Yonge Street, turn left, heading north. The next major intersection is College Street (for those with vision disabilities, you will identify north and southbound traffic on Yonge Street bumping over street car tracks, as College/Carlton Street also has a street car route)

There are three entrances to the subway, all with stairs

College and Yonge Entrance:

The entrance on the southwest corner is approximately 18 metres west of Yonge Street, and is located inside College Park Shops

Note: This entrance may be confusing to navigate, as it requires manoeuvring through a concourse of shops to find the subway entrance. You may find it easier to cross Yonge Street and enter from the southeast corner of Yonge and Carlton.

Yonge and Carlton Entrance, Southeast Corner:

This entrance is located approximately 17 metres east of Yonge Street, on the south side of Carlton Street. You must enter a door leading to stairs down to the concourse level.

Yonge and Carlton Entrance, Northeast Corner:

This entrance is located approximately 25 metres east of Yonge Street, on the north side of Carlton Street. There is a covered staircase on the sidewalk, surrounded by barriers on three sides, which leads down to the concourse level.

For more information, including a description of this station and its amenities, please call customer service, or visit: http://www.ttc.ca/Subway.index.jsp. Select Line 1 and College Station.

Dundas Station

Note: Dundas is designated Dundas Street East and Dundas Street West, on either side of Yonge Street.

Exit the hotel on Gerrard Street, and turn right, heading east on Gerrard. When you reach the lights at Yonge Street, turn right, heading south. You will encounter a traffic light at Elm Street, and a couple small side streets before reaching Dundas. There are audible crossing signals at Yonge and Dundas, as well as a verbal announcement for four-way crossing, where the entire intersection is open to pedestrians. There is also a street car route along Dundas.

There are four entrances to the subway station.

Note: Please read carefully, as not all entrances access both north and southbound trains. Fare collectors, access gates and turnstiles are on the same level as the subway platforms, which is not a typical configuration. There is an underground passage located between the subway platform level and street level which connects both north and southbound trains.

Yonge and Dundas West Entrance, northwest corner:

This entrance is NOT accessible for mobility devices.

It is located approximately 23 metres west of Yonge Street, on the north side of Dundas Street West. There is a covered staircase on the sidewalk, surrounded by barriers on three sides, which leads down to the southbound platform level only

10 Dundas Street East Entrance, Northeast Corner:

This entrance is accessible for mobility devices.

It is located approximately 30 metres east of Yonge Street, on the north side of Dundas Street East, inside the AMC Building. Once inside the building, you will find elevator and stair access to the northbound subway platform only

Eaton Centre Entrance, Southwest Corner:

This entrance is accessible for mobility devices.

It is located immediately on the southwest corner of Yonge Street and Dundas Street West, inside the Eaton Centre Atrium. Once inside the Eaton centre, you will find an elevator and stairs which access both the Underpass and Southbound subway platform levels. There is also an escalator, which leads directly to the Southbound subway platform level

Dundas Square Entrance, Southeast Corner

This entrance is accessible for mobility devices.

The elevator is located inside the pedestrian kiosk for the Green P Parking Garage, approximately 27 metres east of Yonge Street, on the south side of Dundas Street East. There is a covered staircase on the sidewalk, surrounded by barriers on three sides, located approximately 21 metres east of Yonge Street, on the south side of Dundas Street East. Both the stairs and elevator have access to the Underpass and Northbound subway platform levels

For more information, including a description of this station and its amenities, please call customer service, or visit: http://www.ttc.ca/Subway/index.jsp

Select Line 1 and Dundas Station.

Additional Information
  • As of the summer of 2017, just over 50 per cent of TTC subway stations are considered accessible for mobility devices, including all of the stations on Line 4 Sheppard
  • Accessible stations generally include elevators, accessible fare gates, automatic doors and better signage and way finding
  • The TTC’s “Easier Access” program is a plan set to ensure all subway stations are accessible for people using mobility devices by 2025. More information can be found at: http://ttc.ca/TTC_Accessibility/index.jsp
  • 100% of TTC subway stations are to be accessible by 2025
  • All subway and RT trains have level boarding, and are accessible, however the new Rocket Subway Trains feature great improvements, such as: dedicated seating areas outlined with blue markings with seats in the flipped-up position by default, a fully accessible interior layout, tactile way finding indicator strips, visual and audio communication systems with video surveillance for safety, multiple customer information screens and trip maps, a passenger-assist intercom at each area dedicated for mobility devices and an emergency detrainment ramp at either end of the train. All stops are announced and displayed electronically.

Note: Based on whether the station features a middle or side platform layout, the doors of the train may open on the left or right side. Currently, this information is not announced on all trains.

Line 1: Yonge-University-Spadina

This is the main subway line. It runs in a general “horseshoe” shape with Union Station being the southern-most stop. From Union, trains run North to Finch Station on the east side of the horseshoe, and to Sheppard West Station on the West side. This line connects with Line 2 Bloor-Danforth Subway at Bloor-Yonge, St. George and Spadina Stations, and Line 4 Sheppard Subway at Sheppard-Yonge Station.

Line 2: Bloor-Danforth

This line is essentially a direct east-west line running from Kennedy Station in Scarborough at the eastern end, and Kipling Station in Etobicoke at the western end. It generally travels underneath Bloor Street on the west side, and Danforth Avenue on the east. It connects with Line 1 Yonge-University-Spadina at Bloor-Yonge, St. George and Spadina stations, and Line 3 Scarborough (LRT) at Kennedy Station.

Line 3: Scarborough

Line 3 Scarborough is a light rail transit line servicing six stations. It runs in an “L-shape” generally in a north and then east direction. The route operates from the area of Eglinton Avenue East and Kennedy Road, north and east to the Scarborough Town Centre, and continues east, terminating in the area of McCowan Road and Progress Avenue. Line 3 connects with Line 2 Bloor-Danforth at Kennedy Station.

Line 4: Sheppard

Line 4 Sheppard is the newest of Toronto’s subway infrastructure. It consists of five stations, running in an east-west direction along Sheppard Avenue East. The route operates from Yonge Street and Sheppard Avenue, east to Sheppard Avenue East and Don Mills Road. Line 4 connects with Line 1 Yonge-University-Spadina at Sheppard-Yonge Station.

Street Cars

There are two east/west street car lines within easy walking distance of the Chelsea Toronto. To locate the College/Carlton Street line, follow the directions to College Subway Station. The Eastbound streetcar stop is on the Southwest corner of College Street and Yonge Street, just west of the intersection. The Westbound streetcar stop is located on the Northeast corner of Yonge street and Carlton Street, just east of the intersection. To find the Dundas streetcar line, follow the directions to the Dundas Subway Station. The Eastbound streetcar stop is on the Southwest corner of Yonge Street and Dundas Street West, just west of the intersection. The Westbound streetcar stop is located on the Northeast corner of Yonge Street and Dundas Street East, just west of the intersection. For schedules and additional route information, including trip planning and service disruptions, please call customer service or visit http://www.ttc.ca.

Additional Information
  • The streetcar system is not yet fully accessible for people using mobility devices, but plans are in place to achieve 100% accessibility by the year 2019
  • 43% of TTC street cars are scheduled to be accessible by 2017
  • Modifications to platforms and curb cuts have begun to ensure safe ramp deployment on the new low-floor street cars
  • Curb cuts feature new truncated domes for way finding

TTC Buses

  • 1850 plus accessible buses are in operation by TTC – 100% of its fleet
  • Accessible buses include ramps, kneeling features, two designated priority locations for mobility devices with flip-up seating, colour contrasting stanchions with accessible stop-request buttons, electronic audible and visual stop announcements, high visibility destination identification signage and an accessible low floor between the two sets of doors

For information on Toronto’s bus routes, including trip planning and service disruptions, please visit http://www.ttc.ca.

Wheel-Trans

Wheel-Trans is the TTC’s door-to-door accessible transportation system. The vehicles are low-floor specialized buses, put into operation from 2010 onward. This service is available 24 hours a day, and is available by reservation only. Reservations can be made up to four hours in advance of a trip, but service is subject to vehicle availability, and it is recommended that arrangements are made as soon as possible. Seven days in advance is the maximum allowable reservation period. To maximize the efficiency of this service, it is suggested that passengers utilize Wheel-Trans to connect with other accessible TTC routes wherever possible.

Wheel-Trans passengers are required to pay the regular TTC fare. All tokens, tickets, and valid TTC passes are accepted.

For local residents, and long-term visitors to Toronto, you will need to apply for Wheel-Trans eligibility in order to utilize the service. People visiting from out of town are eligible for two weeks of Wheel-Trans service, as long as they are registered with an accessible transportation service provider in their home area.

For information, questions and to register for service, please call Wheel-Trans Customer Service directly at: (416) 393-4111.

To book or cancel a trip, please call (416) 393-4222, or use the online reservation page at: https://mywheel-trans.ttc.ca

For more information about TTC Wheel-Trans service, please call 416-393-4111 or visit: http://ttc.ca/WheelTrans/index.jsp

Note: A registration number and password are required to book online). You can also contact Wheel-Trans Customer Service via email at: wtcs@ttc.ca

Go Transit

The Go Transit system is a series of bus routes and train lines which connect the City of Toronto proper to its surrounding communities. There are a total of seven train lines and a vast number of bus routes. All routes have varying degrees of service depending on the time and day of week. As of January 2015, there are only six Go Train stations that are not considered accessible for people using mobility devices, and ongoing improvement plans are in place to ensure 100 per cent accessibility for mobility devices at train stations. All Go Bus routes are equipped to allow access to passengers using mobility devices; however, not all stops are accessible. Additionally, not all Go Transit buses are capable of handling all sizes of scooters and mobility devices. It is recommended that passengers who require accommodations for mobility devices contact the Go Transit Centre 48 to 72 hours in advance to assist with trip planning. An effort is underway to provide accessible station descriptions, which can be found by selecting the “Stations” tab from www.gotransit.com.

Please Note: Bus drivers and customer service agents on trains and at Go Stations are trained in accessible customer service, but are not available for personal support services. Passengers requiring personal support are encouraged to travel with a support person utilizing a support person ticket, which allows both parties to travel on one fare.

More information regarding accessible transportation with Go Transit can be found by visiting: http://www.gotransit.com/public/en/travelling/accessibility.aspx

For trip planning online, schedule, route or service information, including elevators and escalators, please visit: http://www.gotransit.com

To reach the Go Transit Customer Service Centre by phone:

Local:
416-869-3200
Toll Free:
1-888-438-6646
TTY:
1-800-387-3652

Metrolinx

Metrolinx is a Provincial initiative created to bring all public transit systems in the Greater Toronto and Hamilton Area under one umbrella. By visiting www.metrolinx.com or www.triplinx.ca, one can access trip planning, accessible transportation options, schedules, routes, fares etc.

For customer service by phone, it is recommended you contact the transit provider directly.

Alternative Accessible Transportation

Dignity Transportation

Dignity is an accessible transportation service provider operating in the Greater Toronto Area. They provide pre-arranged transportation in many forms. On-demand service is also available, but is subject to vehicle availability. To inquire about service availability or to get more information, please use the contacts provided below:

Local Phone: 416-398-2109, Toll Free: 1-866-398-2109

Email: info@dignitytransportation.com

Dignity offers over 50 accessible vehicles, including an accessible limousine. They also offer pre-arranged airport shuttle service, and long-distance tour visits to Ontario attractions. Please call or email for more information.

Diamond Taxi

Diamond Taxi is available for pre-arranged accessible transportation. ON-demand service is available, but is subject to vehicle availability. All operators are trained by the Toronto Licensing Commission. It is recommended that trip requests are made 24 to 48 hours in advance whenever possible. There is a 24 hour cancellation policy for all pre-arranged trips.

All Diamond accessible taxi cabs are side-entry vehicles with power ramps.

To book a trip, or get more information, please call 416-366-6868.

Royal Transportation Services

Royal Transportation is a taxi company with approximately 40 contracted accessible vehicles. They offer on-demand and pre-arranged service, but 24 hours notice is recommended. All of their vehicles employ a duel ramp system on either side of the vehicle.

For more information, please visit: http://www.royaltaxi.ca/royal_accessible.htm

To book a trip, please call: 416-777-9222

Note: Royal Taxi’s operators are contracted. As such, there is no confirmation of where operators were trained in accessible customer service or interaction. Their website does state that operators are trained.

Other Options

There are many other taxi companies operating in the City of Toronto. Recent changes to Toronto’s laws governing taxi companies have increased the number of accessible taxi cabs in service. It is always recommended that passengers call in advance to inquire about availability and trip booking.

Directory of Area Hospitals and Healthcare Facilities

Mount Sinai Hospital

600 University Ave, Toronto, ON M5G 1X5
(416) 596-4200
http://www.mountsinai.on.ca

Toronto General Hospital

200 Elizabeth St, Toronto, ON M5G 2C4
(416) 340-4800
http://www.uhn.ca

Sick Kids Hospital

555 University Ave, Toronto, ON M5G 1X8
(416) 813-1500
http://www.sickkids.ca

Princess Margret Cancer Centre

610 University Ave, Toronto, ON M5T 2M9
(416) 946-4501
http://www.theprincessmargaret.ca

St. Michael’s Hospital

30 Bond St, Toronto, ON M5B 1W8
(416) 360-4000
http://www.stmichaelshospital.com

Women’s College Hospital

76 Grenville St, Toronto, ON M5S 1B1
(416) 323-6227
http://www.womenscollegehospital.ca

Service Animal and Pet Relief Areas

Hotel Pet Relief Area

The Hotel does have a small man made pet relief area located outside the Elm Street exit. Travel south outside the Elm Street exit approximately 40 feet and turn left. As you travel east you will enter a tunnel transitioning under the Second floor of the hotel. You continue east approximately 50 feet and located on the north exterior wall of the hotel is the man made relief area.

College Park

The nearest natural park area is College Park, the park is located within 0.25 km north of the hotel. Travel east from the Gerrard Street exit to the first cross street (Yonge Street). At the intersection of Yonge and Gerrard Streets you will travel north up the west side of Yonge Street approximately 300 feet and the entrance to the park will be on the west (left hand) side. Note: your animal must be kept on a leash in the park at all times and you must pick up after your animal. Disposal cans are available.

Directory of Veterinary Services

Veterinary Emergency Services

24 hours seven days a week.
920 Yonge St
Toronto, ON M4W 3C7
vectoronto.com
(416) 920-2002
Fully accessible for mobility devices.

Pulczer Mobile Veterinary Services

24 hour emergency veterinary services.
2 Plaisance Rd
Toronto, ON
vetmobile.ca
(647) 297-4622

Wellesley Animal Hospital

Monday to Friday 8 am to 7 pm Saturday 9 am to 2 pm Sunday closed.
8 Wellesley St W
Toronto, ON M4Y 1E7
wellesleyanimalhospital.ca
(416) 966-1830

Cabbagetown Pet Clinic

Mon. Wed. Fri. 8 am to 6 pm, Tues. and Thurs. 8 am to 8 pm, Sat. 9 am to 4 pm, Sun. closed.
239 Gerrard St E
Toronto, ON M5A 2G1
cabbagetownpetclinic.com
(416) 928-6761
Fully accessible for mobility devices.

Accessible Dining and Food

Chelsea Toronto Restaurants

Market Garden Restaurant

  • Located in the hotel across from the Bay Street Entrance
  • Fully accessible for mobility devices
  • Accessible washrooms nearby, automatic door system on washrooms near Monarch’s Meeting Room
  • Braille/large print menus available
  • Hearing loop induction system available
  • Staff trained in Accessible Customer Service

T|Bar Lounge

  • Located in the hotel beside the Elm Street Entrance
  • Fully accessible for mobility devices
  • Accessible washrooms nearby, automatic door system on washrooms near Monarch’s Meeting Room
  • Braille/large print menus available
  • Hearing loop induction system available
  • Staff trained in Accessible Customer Service
  • In-House Restaurant Menus

In-House Restaurant Menus

Market Garden Lunch & Dinner Menu
Mains
Item Description Price
New York Steak served with garlic herb butter and julienne fries $23.00
Salmon Filet served with green chili aioli, basmati rice and raita salad $20.00
Thai Cashew Chicken served with steamed rice $15.00
Grilled Cheese Supreme served with bacon and julienne fries $13.00
Prime Rib Burger served with cheddar cheese, bacon and julienne fries $15.00
BBQ Chicken Breast served on a bun with gruyère cheese and julienne fries $14.00
Penne Alfredo served with chicken and garlic bread $15.00
Chicken Fingers served with julienne fries $13.50
Chicken Wings BBQ, hot or honey garlic served with julienne fries $14.00
Traditional Poutine $8.50
Fresh Cut Fries $4.50
Onion Rings $4.50
Sweet Potato Fries $4.50
Pizza
Item Description Price
Classic pepperoni and fresh basil Small - $11.50
Medium - $14.00
Large - $16.50
Canadian pepperoni, back bacon and mushrooms
Hawaiian ham and pineapple
Meat Lovers pepperoni, ham, bacon, back bacon, gyro meat and sausage
Dipping Sauce Marinara, Cheesy Caesar or Jalapeno Nacho $0.95
Greek Flatbread served with gyro meat and feta cheese $13.00
Bruschetta and Prosciutto Flatbread served with parmesan cheese $12.00
Kid's Menu

$7.95 each, for children 12 and under.

  • Pasta with tomato sauce and garlic bread
  • Grilled cheese triangles with fries or veggie sticks
  • Chicken Nuggets with fries or veggie sticks
T|Bar Menu
Breakfast
  • Choice of beverage (coffee, tea, or juice)
  • Any style of egg or meat (side bacon, back bacon, breakfast sausage) may be substituted
  • Any style of toast may be substituted (white, wheat, rye, multigrain, English muffin)
  • Meat free option – smoked salmon or fruit salad
  • Gluten free bread available
Item Description Price
MUSKOKA Eggs any style, Canadian back bacon, potato rounders, focaccia toast, beverage $19
VALLE DE MÉXICO Chilaquiles – corn tortillas, sunny eggs, chorizo sausage, jack cheese, avocado, pico de gallo, sour cream, beverage $18
SONOMA Yukon gold rösti, smoked ham, eggs, wilted spinach, chili-spiced tomato, Boursin cheese, toasted baguette, preserves, beverage $19
DEVONSHIRE COUNTY Scrambled eggs, Palethorpe banger, baked beans, roast tomato, mushrooms, English muffin, beverage $18
PAN-TROPIC Papaya, kiwi, orange, pineapple, carambola, berries, cottage cheese, banana bread, beverage $17
LAURENTIAN Cinnamon-dusted French toast, apple compote, smoked ham, warm maple syrup, beverage $18
VIENNA Butter or chocolate croissant, boiled egg, orange, European jam, beverage 14
LES HALLES French omelette (gruyère cheese/country ham), roasted tomato compote, asparagus, toast points, beverage $19
À La Carte
Item Options Price
JUICE Apple, orange, grapefruit, tomato, pineapple $3
HIGGINS AND BURKE TEA $4
LAVAZZA COFFEE $4
STEAMED HOT CHOCOLATE $5
Express Lunch
Snacks & Shareables
Item Description Price
JULIENNE FRITES Crisp fries, lemon and dill mayo $5
T|BAR CAESAR SALAD Creamy garlic dressing, prosciutto crisps $9 Add grilled chicken pairing for $6
BRUSCHETTA PROSCIUTTO FLATBREAD Olive oil flat bread, bruschetta, shaved prosciutto, parmesan, balsamic glaze $12
Mains
Item Description Price
GRILLED CHEESE SUPREME Deluxe cheddar, bacon, golden crisp bread, lattice fries $15
RUFFLED CHICKEN FINGERS Lattice fries, sweet Thai chili dipping sauce $15
CRUSTED WINGS Spice crusted wings, choice of dipping sauce, veggie poles, lattice fries, blue cheese dip $14
CLASSIC CHELSEA BURGER Applewood smoked bacon, aged Canadian cheddar, toasted bun, pickle aioli, lattice fries $16
Desserts
Item Description Price
CREAMY GELATO Your choice of 1 or 2 flavours of our cool Italian treats: Devil’s chocolate, Lindt milk chocolate, strawberry, almond praline, vanilla, lemon $7
ARTISAN CAKES Prepared fresh by one of the city’s premiere bakeries; choose from carrot, dad’s chocolate, apple crumble pecan, cherry cheesecake, additional flavour available $7
GRAB N’ GO CAKE POP Wrapped and ready to go for the walk back to your room; choose from double chocolate, red velvet, cookies and cream $3
Dinner

Every day our kitchen comes alive with the aroma of freshly ground spices and Indian accents that make our curries authentic and unique.

Authentic Indian Curry
Item Description Price
MURG MAKHANI Butter chicken – the classic staple of Indian Cuisine $16
LAMB ROGAN JOSH Slow-cooked lamb curry packed with loads of flavour $16
PANEER LABABDAR Protein rich, soft and silky paneer cubes cooked in a spicy tomato and fresh cream gravy $14
Snacks & Shareables
Item Description Price
AEGEAN DIP TRIO Tzatziki, hummus, baba ganoush, toasted flatbread $12
BRUSCHETTA PROSCIUTTO FLATBREAD Olive oil flat bread, bruschetta, shaved prosciutto, parmesan, balsamic glaze $12
GRILLED CHEESE SLIDER TRIO Deluxe cheddar, bacon, golden crisp bread, lattice fries $16
KALE AND RASPBERRY SALAD Tender kale blend, raspberries, toasted almond, mandarins, baco noir balsamic $8
T|BAR CAESAR SALAD Creamy garlic dressing, prosciutto crisps $9 Add grilled chicken pairing for $6
JULIENNE FRITES Crisp fries, lemon dill mayo $5
HAND-CRAFTED SOUP Choose from our two daily kitchen-made soups $8

Try our hand-stretched Neapolitan dough. Topped with house-made Ontario tomato basil sauce and fresh mozzarella. All pizzas are available on gluten-free dough.

Neapolitan-Style 8 Inch Pizza
Item Description Price
CLASSIC pepperoni, fresh basil $14
CANADIAN pepperoni, back bacon, mushroom
HAWAIIAN ham, pineapple
VEGGIE LOVER peppers, onions, scallion, mushroom, tomato
MEAT LOVERS CLASSIC pepperoni, ham, bacon, gyro meat, sausage
Mains
Item Description Price
GREEK FLATBREAD Hoagie flat bread, gyros, Greek salad, feta cheese, fresh oregano, lemon $14
CLASSIC CHELSEA BURGER Applewood smoked bacon, aged Canadian cheddar, toasted bun, pickle aioli, lattice fries. Vegetarian patties available. $16
BRIE AND BACO NOIR BURGER Brie, granny smith apple, toasted pecans, roquette, baco noir vinaigrette, honeycup mustard. Vegetarian patties available. $16
CRUSTED WINGS Spice crusted wings, choice of dipping sauce, veggie poles, blue cheese dip $14
GRILLED VEGETABLE PENNE Peppers, onion, zucchini, mushrooms, tomato, garlic herb oil, garlic bread $15
CHICKEN PASTA ALFREDO Grilled chicken breast, creamy parmesan sauce, garlic bread $16
GREEN CHILI SALMON 6oz Atlantic salmon filet, green chili sauce, basmati rice, raita salad, grilled naan bread $21
NEW YORK STEAK 8oz striploin grilled to taste, garlic herb butter, julienne fries $22
Desserts
Item Description Price
CREAMY GELATO Your choice of 1 or 2 flavours of our cool Italian treats: Devil’s chocolate, Lindt milk chocolate, strawberry, almond praline, vanilla, lemon $7
ARTISAN CAKES Prepared fresh by one of the city’s premiere bakeries; choose from carrot, dad’s chocolate, apple crumble pecan, cherry cheesecake, additional flavour available $7
GRAB N’ GO CAKE POP Wrapped and ready to go for the walk back to your room; choose from double chocolate, red velvet, cookies and cream $3
T|Bar Beverage Menu
Red Wine
Description Price (6OZ 9OZ Bottle)
Trapiche Astica Merlot Malbec (Argentina) $10 $13 $38
Vineland Cabernet Merlot (Niagara), VQA $10.50 $13.50 $42
Peter Lehman (Wildcard) Shiraz (Australia) $11 $14 $44
Columbia Crest Cabernet Sauvignon (Washington State) $11.50 $14.50 $45
Villa Maria Pinot Noir (New Zealand) $12 $15 $47
Blauer Zweigelt, Winzer Krems (Austria) $50
Tawse Laundry Vineyard Cabernet Franc VQA (Niagara) $55
McManis Family Vineyards Cabernet Sauvignon (California) $60
White Wine
Description Price (6OZ 9OZ Bottle)
Trapiche Astica Sauvignon Semillon (Argentina) $10 $13 $38
Tawse Redstone Riesling VQA (Niagara) $10.50 $13.50 $40
Columbia Crest Chardonnay (USA) $11 $14 $42
Bolla Pinot Grigio delle Venezie IGT (Italy) $11.50 $14.50 $44
Villa Maria Sauvignon Blanc (New Zealand) $12 $15 $47
Gruner Veltliner, “Kremser Sandgrube” (Austria) $12 $15 $50
Santa Margherita Pinot Grigio (Italy) $50
Oyster Bay Sauvignon Blanc (New Zealand) $55
Caesars
Item Description Price
The Classic Finlandia Vodka, T|bar’s famous homemade clamato juice, freshly grated horseradish, Tabasco sauce, Worcestershire sauce, and homemade celery salt rim, garnished with celery and lime. $11.50 2OZ
The Checkout Bacon infused Finlandia Vodka, T|bar’s famous homemade clamato juice, freshly grated horseradish, Frank’s RedHot Sauce, Worcestershire sauce, Barberian’s steak spice rim, served with cherry tomato, hardboiled egg, crispy bacon curl and pickle spear. $11.50 2OZ
The Whasssaabi Wasabi infused Finlandia Vodka, T|bar’s famous homemade clamato juice, teriyaki cashew rim, garnished with pickled ginger, wasabi and edamame. $11.50 2OZ
The T| Garden Red & Green pepper infused Hendrick’s Gin, T|bar’s famous homemade clamato juice, fresh cucumber, rosemary, Worcestershire sauce, Frank’s Chili Lime Hot Sauce, sea salt and black pepper rim, served with a spear of cherry tomato, cucumber, red & green pepper and pearl onion. $11.50 2OZ
The Latin Dancer Lime infused El Jimador Blanco Tequila, T|bar’s famous homemade clamato juice, fresh cilantro, basil and mint, fresh lime and lemon juice, Tabasco sauce, lime chili sea salt rim, served with nacho chips and extreme beans. $11.50 2OZ

Now available as a take-out option, take our Famous Signature Caesar Mix home! Create your very own Caesars with our homemade Caesar Mix for $9.95. Ask your Server for details.

CaesarMania every Sunday 11am – 2pm. All signature Caesars only $9

Mill Street Brewery on Draught
Description Price
Organic Lager $6.75 12OZ, $8 16OZ
Tankhouse Ale
Seasonal Feature Tap - please ask your server
Mill Street Brewery Taster Paddle – Try all three of our great brews on tap (7OZ each) $12
Mill Street Brewery - Premium
Description Price
100th Meridian (341ml) $7
Stock Ale (341ml) $7
Belgian Wit (341ml) $7
Cobblestone Stout (440 ML) $8
International Beer
Description Price
Stella Artois (330ml) $7.50
Corona (330ml) $7.50
Guinness (330ml) $7.50
Stiegl (440ml) $8.50
Heineken (330ml) $7.50
Ciders
Description Price
Brickworks Ciderhouse Batch: 1904 (473ml) $8
Brickworks Ciderhouse Queen Street 501 (473ml) $8
T|bar Cocktails
Item Description Price
Tennessee Mule (4.5OZ) Jack Daniel’s Whiskey, Ginger Beer, Fresh Lime Juice $9.50
Margarita (2OZ) El Jimador Blanco Tequilla, Cointreau, Fresh Lime Juice, Simple Syrup, Black Sea Salt $10
Vesper (2.5OZ) Beefeater Gin, Finlandia Vodka, Lillet Blanc $10
The Chelsea (2.5OZ) Finlandia Vodka, Chambord, Cointreau, Cranberry Juice, Fresh Lime Juice $11
Boulevardier (2.5OZ) Woodford Reserve Bourbon, Campari, Sweet Vermouth $11
Toronto (2.25) Collingwood Rye, Fernet Branca, Simple Syrup, rose Bitters $12
Rose
Description Price (6OZ 9OZ Bottle)
Tawse Rose $10 $13 $38
Sparkling/Champagne
Description Price (6OZ Bottle)
Santa Margherita Brut Valdobbiadene Prosecco Superiore $12.50 $48
Tawse Sparkling $14 $50
Moet & Chandon, Brut Imperial $115
Scotch
Description Price (1 OZ)
Johnnie Walker Red $9
Cragganmore 12 year $15
Aberlour $10
Glenlivet 15 year$15
Macallan Gold$12
Dalwhinnie 15 year$16
Glenlivet 12 year$13
Glenfiddich 15 year$16
Johnnie Walker Black$14
Glenmorangie 10 year$16
Bowmore 12 year$14
Glenlivet 18 year$18
Talisker 10 year$14
Oban 14 year$18
Glenfiddich 12 year$14
Lagavulin 16 year$19
Chivas Regal $15
Macallan Amber $19
Balvenie 12 year$15
Macallan Sienna $29
Whiskey
Description Price (1 OZ)
Jack Daniel’s $9
Jameson $9.50
Wisers $9
Gentlemen Jack $10
Bushmills $9
Collingwood $10
Forty Creek Ontario Barrel Select $9
Jack Daniel’s Select $14
Bushmills Black Bush $9
Bourbon
Description Price (1 OZ)
Jim Beam $9
Woodford Reserve $10
Bulleit Bourbon $9.50
Maker’s Mark Frontier $10
Cognac/Brandy
Description Price (1 OZ)
Duff Gordon$9
Courvoisier V.S$12
Calvados Boulard$10
Remy Martin V.S.O.P$16
Coffee & More
Description Price
Single Espresso $3.50
Soy Latte $5.50
Caffè Americano $3.75
Cappuccino $5.50
Regular or Decaf Coffee $4
Moccachino $5.50
Double Espresso $4
Caramel Latte $5.75
Espresso Macchiato $4.25
Vanilla Latte $5.75
Hot Chocolate $4.75
Chai Latte $5.75
Caffè Latte $5.50

All coffees can be served as an iced version.

Teas

Steeped in tradition, Higgins & Burke Tea has been offering tea drinkers the finest specialty teas since 1912.

  • Chai Tea
  • English Breakfast
  • Earl Grey
  • Green Tea
  • Decaf Green Tea
  • Peppermint
  • Orange Pekoe
  • Decaf Orange Pekoe

Other Dining Options

The following list indicates the local restaurants and businesses featured in the Chelsea Toronto in-room guest booklet. We have endeavoured to provide specific accessibility information for each location. However, it is recommended you contact the business ahead of time to ensure your requirements are met.

Reds

SHOW YOUR ROOM KEY AND SAVE 15%

382 Yonge Street
416-598-3535

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
Yes
Braille and large print menus:
No
Braille signage:
Yes
Staff trained in Accessible Customer Service:
No

Basil Box

351 Yonge Street
416-351-8000

Accessible for mobility devices:
Yes
Accessible parking:
No
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
Yes
Braille and large print menus:
No
Braille signage:
Yes
Staff trained in Accessible Customer Service:
No

Duke’s Refresher + Bar

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382 Yonge Street (entrance on Gerrard St.)
416-979-8529

 Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes - Limited
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Lou Dawg’s

76 Gerrard Street East
647-349-3294

Accessible for mobility devices:
No
Accessible parking:
No
Power door operators:
No
Accessible seating:
N/A
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
Yes
Staff trained in Accessible Customer Service:
No

Firkin on Yonge

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207 Yonge Street
647-345-0455

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes - Limited
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
Yes
Braille signage:
Yes
Staff trained in Accessible Customer Service:
Yes

Scaddabush Italian Kitchen and Bar

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382 Yonge Street (entrance on Gerrard St.)
416-579-8838

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Sunset Grill

120 Bloor Street East
416-967-3447

Accessible for mobility devices:
Yes
Accessible parking:
No
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Eggsmart

645 Bay Street
647-345-8188

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

The Pickle Barrel

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312 Yonge Street
416-977-6677

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Wayne Gretzky’s

99 Blue Jay’s Way
416-348-0099

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Mick E. Fynn’s

45 Carlton Street
416-598-0537

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Cora’s Breakfast and Lunch

27 Carlton Street
416-340-1350

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Amsterdam Brewhouse on the Lake

245 Queen’s Quay West
416-504-1020

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Frascati Fine Italian Cuisine

13 Elm Street
416-595-5455

Accessible for mobility devices:
No
Accessible parking:
N/A
Power door operators:
No
Accessible seating:
No
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Don Don Izakaya

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130 Dundas Street West
416-492-5292

Accessible for mobility devices:
Yes
Accessible parking:
No
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Jazz Bistro

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251 Victoria Street
416-363-5299

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
Yes
Accessible seating:
Yes - Limited
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Senator Restaurant

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249 Victoria Street
416-363-5299

Accessible for mobility devices:
Yes - Limited
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
No
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Fast Food and Delivery

Panago Pizza

44 Gerrard Street West
416-310-0001

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
No
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Domino’s Pizza

462 Sherbourne Street
416-961-3030

Accessible for mobility devices:
Yes
Accessible parking:
No
Power door operators:
No
Accessible seating:
No
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Hangry Burger

435 Yonge Street
647-352-0081

Accessible for mobility devices:
Yes
Accessible parking:
No
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
Yes
Braille and large print menus:
No
Braille signage:
Yes
Staff trained in Accessible Customer Service:
No

Waynak Italian and Mediterranean

64 Edward Street
416-977-4424

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Steak and Cheese Factory

SHOW YOUR ROOM KEY AND SAVE 15%

50 Gerrard Street East
416-977-0444

Accessible for mobility devices:
Yes
Accessible parking:
No
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Elm Street Dining and Services

Bangkok Garden

SHOW YOUR ROOM KEY AND SAVE 10% FOR LUNCH, AND 15% FOR DINNER

18 Elm Street
416-977-6748

Accessible for mobility devices:
Yes – With prior notice
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes - Limited
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Elmwood Spa

18 Elm Street
416-977-6751

Accessible for mobility devices:
Yes – With prior notice
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes - Limited
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Lucullus Bakery and Cafe

31 Elm Street
416-792-1886

Accessible for mobility devices:
No
Accessible parking:
N/A
Power door operators:
No
Accessible seating:
No
Accessible washrooms:
No
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
No

Oro

45 Elm Street
416-597-0155

Accessible for mobility devices:
Yes – With prior notice
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
Yes
Staff trained in Accessible Customer Service:
Yes

Donatello Restaurant

37 Elm Street
416-595-5001

Accessible for mobility devices:
Yes
Accessible parking:
Near by
Power door operators:
No
Accessible seating:
Yes
Accessible washrooms:
Yes
Washroom doors power operated:
No
Braille and large print menus:
No
Braille signage:
No
Staff trained in Accessible Customer Service:
Yes

Accessibility Feedback

The Management and staff of the Chelsea Toronto are committed to working diligently to remove the barriers which may impede any guest with a disability from accessing the goods and services of the hotel. The Guest Accessibility Package, or GAP, is an important part of the Chelsea’s accessibility program. In order to improve the program, we ask that you provide us with your feedback directly related to this accessibility package. You may submit your feedback via the following methods:

  • Face to face with any team member or manager
  • By telephone with any team member or manager
  • Email Comments with the subject line “Guest Accessibility Package” to: cstor.comments@chelseatoronto.com
  • Letter Correspondence by mail, memory stick or diskette clearly identifying the Guest Accessibility Package

To provide feedback on your overall experience while staying at The Chelsea Toronto, or to comment on their accessible customer service, please refer to The Chelsea Accessible Customer Service Policies and Procedures and follow the instructions on the last page.

Sustainability

As Canada’s largest hotel with 1,590 rooms and a business operating in a large community the Chelsea Hotel Toronto recognizes and respects its corporate social responsibility ensuring that our quest for sustainable solutions continues to grow and evolve. Our environmental initiatives touch every aspect of the hotel business - from guest services to construction to how we operate and maintain our property to how we work with our suppliers and engage with our employees. In recognition of the Chelsea Hotel Toronto’s environmental initiatives, the Hotel Association of Canada (HAC) awarded the Chelsea Toronto with a 4 Green Key Accommodation rating. This program is essentially a measurement and performance tool for improving our environmental performance. Since 2005, the Chelsea Toronto has been at the forefront of hotel waste management and through the ongoing partnership with Green For Life, it has exceeded both industry standards and municipal targets in landfill diversion. In 2005, the diversion was 20% and by the end of 2012, the Chelsea Toronto diverted 82% of the waste stream to recycling. The hotel has invested in a significant number of renovations to reduce water and electricity consumption including low-flow fixtures, high efficiency boilers, and ozone friendly chillers. In February 2009, the Chelsea Hotel Toronto was recognized with the Hotel Association of Canada’s Hall of Fame Award for Energy and Environment.