The health and safety of our guests and employees is of utmost importance to us, and we continue to be vigilant by implementing stringent measures against the spread of COVID-19. We reinforce strict precautionary measures, which include frequent disinfection of all areas of the hotel. You can be assured that the hotel is taking this very seriously and will continue to follow all procedures recommended government health officials.
Travel Information / COVID-19 Policies & Protocol - Updated June 9, 2021
The COVID-19 pandemic requires concerted efforts on the local, regional and international levels to ensure a clean and safe environment for our guests and colleagues. As guests check into the hotel, they will notice a number of initiatives implemented in our response to this pandemic.
Compliance with Health Authorities
The Chelsea Hotel, Toronto’s Emergency Response Team monitors regulations as set forth by the City of Toronto, Province of Ontario, and Government of Canada to ensure continued compliance. Our Pandemic response plan includes a detailed action plan to possible/confirmed infection including quarantine protocols.
Strict Hygiene Practices
Our hotel is upholding the highest standards for hygiene and cleanliness, and have strengthened protective measures which include frequent disinfection of all high-touch areas, sterilization of all chinaware, glassware, and cutlery using high-temperature washing equipment, placing additional hand sanitizers around the hotel, and executing additional cleaning protocols in all rooms and suites prior to and after each guest’s stay. In addition, we have applied the Aegis Microbe Shield on high-touch areas within public areas. This application is a long-lasting anti-microbial surface treatment that makes surfaces such as telephones, elevator buttons, and meeting room chairs inhospitable for pathogens. We have also implemented some temporary changes to select hotel services and amenities.
CLICK HERE to find out what you can expect.
Training and Policies
Our colleagues – essential to providing excellent care and vital in helping to combat the spread of the virus - are guided by enhanced training sessions on hygiene protocols. On a daily basis, our teams are provided the appropriate personalized protective equipment (PPE) and are reminded to observe good hygiene practices to reduce the risk of possible transmission of the virus. Preventive actions include washing hands thoroughly with soap and water or an alcohol-based hand sanitizer, staying home if feeling unwell, and avoiding close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing. All employees and contractors must report to the security office to receive a temperature check prior to starting work. Anyone with a fever will be directed to medical assistance.
Social Distancing
The hotel has installed Plexiglas dividers at Front Desk, Concierge, and within our food and beverage outlet to minimize contact. Signage and directional arrows are used to promote proper social distancing in high-traffic areas. Maximum occupancies have been set in areas such as Meeting rooms and Pools to accommodate current gathering guidelines.
Face Coverings
City of Toronto by-law requires all persons entering or remaining in Chelsea Hotel public areas, to wear a mask or face covering at all times. Except for individuals and conditions specified within the policy exemptions – all persons in indoor, public spaces must wear masks or face coverings that cover the nose, mouth, and chin.
For more information visit www.toronto.ca/covid19
Patron Screening
All patrons must self-screen before entering the premises.
1. Do you have any of the following new or worsening symptoms or signs?*
• Fever or chills
• Cough
• Difficulty breathing or shortness of breath
• Sore throat or trouble swallowing
• Runny nose or stuffy nose
• Decrease or loss of taste or smell
• Nausea, vomiting or diarrhea
• Not feeling well, extreme tiredness or sore muscles
• Pink eye or headache
If “YES” to any symptom: Stay home + Get tested Or Contact a health care provider
*If you have an existing health condition that gives you the symptoms you should not answer YES, unless the symptom is new, different or getting worse. Look for changes from your normal symptoms.
2. Does anyone in your household have one or more of the above symptoms?
3. Have you been notified as a close contact of someone with COVID-19 or been told to stay home and self-isolate?
4. In the last 14 days, have you or anyone in your household travelled outside of Canada?
If “YES” to questions 2, 3 or 4: Stay home + Follow Toronto Public Health advice. Please note, if Quarantining at the hotel please proceed to the front desk and immediately inform the agent.
For more information visit www.toronto.ca/covid19
