Travel Information: COVID-19 Update - 16 March 2020

The wellbeing of our customers and colleagues is, and always has been our highest priority. To ease your concerns and provide a sense of security, Chelsea Hotel, Toronto continues to remain vigilant and we have implemented rigorous measures against the spread of the coronavirus. The COVID-19 pandemic requires concerted efforts on the local, regional and international levels to ensure a clean and safe environment for our guests and colleagues. We will continue to respond and adopt the necessary precautionary processes based on the expert advice of governments, public health authorities and medical professionals.

Strict Hygiene Practices

Our hotel is upholding the highest standards for hygiene and cleanliness, and have strengthened protective measures which include frequent disinfection of all high-touch areas, sterilization of all chinaware, glassware and cutlery using high temperature washing equipment, placing additional hand sanitizers around the hotel, and executing additional cleaning protocols in all rooms and suites prior to and after each guest’s stay.

Our colleagues – essential to providing excellent care and vital in helping to combat the spread of the virus - are guided by enhanced training sessions on hygiene protocols. On a daily basis, our teams are reminded to observe good hygiene practices to reduce the risk of possible transmission of the virus. These preventive actions include washing hands thoroughly with soap and water or an alcohol-based hand sanitizer, staying home if feeling unwell, and avoiding close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

Travel Policies

In these times of uncertainty, we are mindful of the anxiety surrounding travel restrictions and we understand the need for flexibility in our policies to ease our guests’ concerns.

We are making every possible effort to help our guests manage their reservations; therefore, our hotels will provide a full refund (and waive all related fees) on cancellations for direct individual bookings for stays up to and including 31 May, 2020. For bookings made by a travel agent or an online booking platform, we are advising guests to contact their agent/booking site.

- All buffet options have been removed from our outlets, take-out is still available in Market Garden and express|o

- T|bar is closed

- In-room dining delivery service has been suspended - orders are available for take-out at express|o

- Pools (Deck 27 and Family pool) are closed

- Recreation areas, including the fitness centre and Family Fun Zone are closed