In these unprecedented times, we are mindful of the uncertainty surrounding closures, event cancellations, and travel restrictions. We understand the need for flexibility in our policies to ease our guests’ concerns.
Free Cancellation includes
We are making every possible effort to help our guests manage their reservations. Our hotel has implemented a 24-hour cancellation policy and will provide a full refund (and waive all related fees) on cancellations for direct individual bookings for stays up to and including September 30, 2021.
For stays after Septemebr 30, 2021 we will work with guests to manage any changes on a case by case basis. We encourage guests with questions to contact our Reservations department at 1-800-CHELSEA (1-800-243-5732) or email cstor.reservation@chelseatoronto.com.
Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.
In an abundance of caution and following government recommendations, we have implemented temporary changes to select hotel services and amenities. Please check out our covid-19 update page for the most up-to-date information.
