Book Your Room

View offers

Social Responsibility


As Canada's largest hotel with 1,590 rooms and a business operating in a large community such as Toronto, the Chelsea Hotel, Toronto recognizes and respects its corporate social responsibility ensuring that our quest for sustainable solutions continue to grow and evolve. In these days of economic uncertainty, one thing is for sure – the Chelsea Hotel, Toronto never compromises the need for sustainable initiatives and always considers the environment in our decision-making. We commit to improving our everyday operations that coincide with strong environmental management practices with the maintenance of quality service and meeting our guest expectations. This will be achieved by minimizing energy, water consumption and waste production. We will also continue to commit to our local community through supporting local NGOs, volunteer services and charitable activities.


Sustainability elements are integrated into our design and day-to-day operations to ensure our guests are enjoying our essential services in this sustainable living environment.

1. Public Area

  • Green Wall in the lobby – the Nedlaw "Aspirated" proto type living wall draws contaminated air through the hydroponic wall by use of the Natural Convection air movement created by the stack pressure of the living wall. Pollutants are broken down by the beneficial microbes associated with the plants. Clean air is returned to the occupied space as forest fresh outdoor air. For more information, visit
  • There is dimmable lighting and sensors in all banquet rooms and restaurants. Exterior lighting and signage are on timers. LED lighting is used in the lobby and CFL lighting in the meeting spaces.
  • Over 60% of the boilers are high efficiency.
  • The hotel is a 100% smoke-free environment
  • There are no hazardous materials kept on the property. Only non-toxic cleaning chemicals are used.
  • All four chillers were converted to ozone friendly refrigerant.
  • We've eliminated paper guest receipts: Guests will be given the option to have electronic receipts e-mailed to them in place of paper. This should save around 3 million sheets of paper annually

2. Guest Rooms

  • Low-flow water saving showerheads and low flow toilets have been installed in most of the guestrooms.
  • Guest of the Earth program - there is a re-use towel program and sheet change program in all guestrooms.
  • CFL lighting in all guestrooms
  • We've phased out plastic water bottles from our guest rooms: We estimate that this change alone will result in a reduction of 4 million fewer bottles feeding into the waste stream annually.
  • We've eliminated paper guest receipts at check-in and check-out: Guests will be given the option to have electronic receipts e-mailed to them in place of paper.

    3. Eat, Drinks and Events

  • Low-flow water saving showerheads and low flow toilets have been installed in most of the guestrooms.
  • Partnership with local growers and suppliers – such as
  • 4 Green Key Meetings Rating – a hotel that has made significant advances towards protecting the environment in relation to their meetings and convention facilities and practices.


We've have teamed up with various organizations in order to put our sustainability commitment into actions.

1. EarthCheck™ - an internationally recognized programme widely used by travel and tourism industry for the benchmarking and certification of operational practices The Chelsea Hotel, Toronto has been awarded Silver Certified status by EarthCheck for 2017 and 2018, an environmental management program for the travel and tourism industry. EarthCheck benchmarking provides an organization a vehicle for sustainability reporting and is based on the premise of continual improvement. To earn this recognition, the hotel was required to meet the requirements of the past year’s benchmarking, including the collection and submission of data to EarthCheck for review.

2. Ongoing partnership with Eco Resource Management Inc. – continue to divert waste stream to recycling.

3. Earth Hour and Earth Day commitment

4. Official Sponsor of the Green Living Show (2009-2015) – North America's largest green and healthy living show

5. Partnership with the Ontario Culinary Tourism Alliance

6. Official Sponsor of the Live Green Toronto Festival – City of Toronto (2009-2015)

7. Official sponsor/partner – SickKids Foundation (Hospital for Sick Children, Toronto)

8. Supporter of Heart and Stroke Foundation (BIG BIKE) and Yonge Street Mission

9. Hotel Green Team – made up of colleagues from all departments. Meet monthly.

In recognition of the Chelsea Hotel's environmental initiatives, the Hotel Association of Canada (HAC) continues to award the Chelsea Hotel with a 4 Green Key ECOmmodation rating. This program is essentially a measurement and performance tool for improving our environmental performance. On October 23, 2012, the Chelsea Hotel announced the installation of an Electric Vehicle (EV) Recharging Station. This initiative promotes the adoption of sustainable transportation alternatives. The hotel partnered with Sun Country Highway, a Canadian owned company focused on creating Canada's electric vehicle infrastructure. For more information, visit In February 2009, the Chelsea Hotel was recognized with the Hotel Association of Canada's Hall of Fame Award for Energy and Environment.

For any enquiries of feedback regarding hotel CSR policy and initiatives, please kindly contact the Director of Public Relations.

Social and Sustainability Policy