COVID-19 UPDATE: Our commitment to our guests.
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COVID-19 Cleaning Protocol

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Updated March 1, 2022

The health, well-being, and safety of our guests and employees has always been of the utmost importance to us. During this unprecedented time we are committed to upholding the highest standards and have adopted enhanced cleaning and operational protocols. In an abundance of caution, we have also implemented some temporary changes to select hotel services, and amenities.


Here is what you can expect:

UPON ARRIVAL

• High-touch entry areas, including entrance doors will be sanitized every 30 minutes.

• Valet parking have been temporarily suspended.

• Self-parking is available in the Hotel's underground parking garage.

• Luggage carts will be available for guest use, and will be sanitized between use.

PUBLIC AREAS & ELEVATORS

• Increased frequency and cleaning protocols for all public and high-touch areas, including public washrooms.

• Hand Sanitizer stations have been installed throughout public areas including at hotel entrances, reception, elevator landings, and in our meeting space lobbies.

RECEPTION & GUEST SERVICES

• Plexiglas partitions and signs have been added to our reception area to promote social distancing.

• Automatic hand sanitizing stations are located in the reception area.

• Keycards will be disinfected between use.

• Connecting room assignments will be avoided, unless specifically requested. Subject to availability.

• Express check-out will be encouraged.

Guest Rooms

• Enhanced cleaning & sanitation training with all housekeeping staff.

• Daily housekeeping "Stayover" service for guests staying multiple nights has been temporarily suspended. Arrangements can be made with Guest Services to service your room while it is vacant during the day

• No in-room service will be provided while guests are in the room

• We have implemented the delivery of in-room disposable, one-time-use items in lieu of reusable items

• In an abundance of caution we have temporarily removed coffee makers and kettles from guest rooms. These will be provided upon request only.

• Express check-out will be encouraged.

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