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We, Langham Hotels International Limited and its group companies (hereinafter referred to as either "we" or "Langham Group") respect the privacy of all of our guests, patrons, customers, potential customers and members, and commit to treat Personal Data (as defined below) in strictest confidence.
We know that you are concerned about how Personal Data about you is collected, used retained, and disclosed. This Privacy Statement ("Privacy Statement") sets out our procedure and practice in connection with our collection, use, protection and disclosure of your Personal Data which you voluntarily supply to us when using our services and purchasing our products.
"Personal Data" is information about an identifiable individual.
When you use our services or purchase our products, you will be asked to provide your Personal Data voluntarily we need, such as :
We collect your Personal Data when you use our services and purchase our products, including
The Personal Data you provide to us will be used by us for:
We shall not share, transfer or disclose your Personal Data to any third party for marketing purposes. However, we may share your Personal Data with our affiliate companies of Langham Group for communicating the latest marketing and promotional information purpose. We may also transfer or disclose your Personal Data to our business partners, such as fulfilment house, printer, e-mail service providers ("Third Party Service Providers") for the purpose of processing your Personal Data, mailing or distributing of our and group companies' promotional and marketing materials. Such Third Party Service Providers shall be contractually bound by our confidentiality obligation when processing your Personal Data and shall be prohibited from using your Personal Data for direct marketing purpose.
We safeguard the privacy and security of Personal Data of our every guest, patron, customer, potential customer and member.
To maintain the accuracy of your Personal Data and prevent unauthorised access to, and ensure the correct use of your Personal Data, we use appropriate physical, electronic and managerial measures to safeguard and secure your Personal Data we collected from you.
The website has a firewall in place, which is devised and set up to protect the Personal Data collected from you against unauthorised or accidental access. However, complete confidentiality and security is not yet possible over the internet, and privacy cannot be assured in your communications to us. You are reminded that Personal Data is disclosed at your own risk, and may be subject to unauthorised use by others. This may result in you receiving unsolicited messages from other parties. You may suffer for loss or damage, howsoever caused arising out of the communication of your Personal Data.
Since laws applicable to personal data protection varies in different countries, as a global business organisation we may implement different measures to meet with the applicable legal requirements.
To enhance your experience on our website, some of our web pages may use "cookies." Cookies are text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other Personal Data unless you choose to provide your Personal Data to us. However, once you choose to provide us with your Personal Data, such Personal Data may be linked to the data stored in the cookie.
We use cookies to understand website usage and to improve the content and offerings on our websites. For example, we may use cookies to personalise your experience at our web pages (e.g., to recognise you by name when you return to our website), save your username and/or password in password-protected areas, and to offer you products, programs, or services.
In order to anticipate your needs, we provide links to other websites for your interests and information. We shall not be responsible or liable for any content presented by or contained on any independent websites, including, but not limited to, any advertising claims or marketing practices. Please note that while we shall protect your Personal Data on our owned and operated websites, we cannot control and will not be responsible for the privacy policies or practices of third party websites, including websites owned or controlled by other third party business partners of us, service providers or websites not controlled or owned by us. Please refer to the separate privacy and data collection practices, and security measures of such third party websites that are accessed through links on our websites have. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. For the sake of protecting your personal data, we strongly recommend you to contact them to understand their privacy practices, policies and security measures before disclosing any personally identifiable information. We also strongly recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store of personal information.
You always have the ability to choose what marketing and promotional information you would like to receive from us. We will send you marketing information or updates about our latest products and services, as well as special offers that may be of interest to you. Should you decide not to receive any marketing information or updates from us, feel free to unsubscribe from such communications by using the unsubscribe mechanism included at the bottom of the e-mails that we sent to you/we provide in our marketing materials, or by e-mailing us at data.privacy@langhamhotels.com, to remove you from the subscription list. If you have any queries, concerns, comments or want to receive more information in connection with our personal data privacy and security matters, please feel free to contact us by using the contact information set out below:
Privacy OfficerThe Privacy Statement is prepared in compliance with the Personal Data (Privacy) Ordinance of Hong Kong Special Administrative Region ("Hong Kong") and any applicable local laws. In addition to our rights of disclosure as mentioned hereinabove, as a global business organisation, we may also disclose your Personal Data when required by law or court order, or as requested by other government or law enforcement authorities, or in the good faith that disclosure is otherwise necessary or advisable including and without limitation to protect the rights or properties of us. This also applies when we have reason to believe that disclosing your Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We do not routinely update your Personal Data, unless it is necessary for us to do so to fulfill the purposes for which your Personal Data has been collected, so please let us know if your Personal Data has changed. Please write to or email our Privacy Officer to request access to the Personal Data that we have collected about you using the contact information listed above.
You are also entitled to:This Privacy Statement will be revised, amended or updated by us from time to time. The revised Privacy Statement will be posted to this website and date stamped as its effective date ("Effective Date") so that you are always aware of when the Privacy Statement was last updated. Please check our website from time to time for any amendments. By continuing to access and use our website, you agree and accept the terms of the Privacy Statement, as amended.
Your using of this website or our service after such Effective Date will be treated as your acceptance of the revised Privacy Statement; however, we shall not use your Personal Data unless we have your consent to any changes on our use of your Personal Data after the Effective Date.
As an international business organisation, we may transfer your Personal Data to other group companies or Third Party Service Providers overseas. We shall use our endeavours to ensure your Personal Data is properly protected and prudently handled in accordance with this Privacy Statement and local applicable laws.
This Privacy Statement is written in English and translated Chinese. In the event of discrepancies between the two versions, the English version shall prevail.
July, 2014