Travel with Confidence

Travel Information / COVID-19 Policies & Protocol - Updated March 1, 2022

The COVID-19 pandemic requires concerted efforts on the local, regional and international levels to ensure a clean and safe environment for our guests and colleagues. As guests checkin to the hotel, they will notice a number of initiatives implemented in our response to this pandemic.

Compliance with Health Authorities

The Chelsea Hotel, Toronto’s Emergency Response Team monitors regulations as set forth by the City of Toronto, Province of Ontario, and Government of Canada to ensure continued compliance. Our Pandemic response plan includes a detailed action plan for possible/confirmed infection including quarantine protocols.

Strict Hygiene Practices

Our hotel is upholding the highest standards for hygiene and cleanliness and has strengthened protective measures which include frequent disinfection of all high-touch areas, sterilization of all chinaware, glassware, and cutlery using high-temperature washing equipment, placing additional hand sanitizers around the hotel, and executing additional cleaning protocols in all rooms and suites prior to and after each guest’s stay. In addition, we have applied the Aegis Microbe Shield to high-touch areas within public areas. This application is a long-lasting anti-microbial surface treatment that makes surfaces such as telephones, elevator buttons, and meeting room chairs inhospitable for pathogens. We have also implemented some temporary changes to select hotel services and amenities.

CLICK HERE to find out what you can expect.

Training and Policies

Our colleagues – essential to providing excellent care and vital in helping to combat the spread of the virus - are guided by enhanced training sessions on hygiene protocols. On a daily basis, our teams are provided the appropriate personalized protective equipment (PPE) and are reminded to observe good hygiene practices to reduce the risk of possible transmission of the virus. Preventive actions include washing hands thoroughly with soap and water or an alcohol-based hand sanitizer, staying home if feeling unwell, and avoiding close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

Social Distancing

The hotel has installed Plexiglas dividers at Front Desk, Concierge, and within our food and beverage outlet to minimize contact. Signage and directional arrows are used to promote social distancing in specific areas.

Face Coverings

We have adopt a respectful approach to the individual's choice for mask-wearing following the Ontario Province’s removal of mandatory masking requirements in most settings since March 21, 2022.

RECREATION AREAS

• Our Family PoolCorkscrew waterslide(2nd Floor), Kid center, and Teen lounge are open during specific hours.

Deck 27 including our Adult-only Pool and Fitness Area is open during specific hours.

FOOD AND BEVERAGE OUTLETS

• Dine-in and/or Take-out is available in Market Garden and express|o coffee and wine bar

• T| bar is now open

• Chelsea Patio is now open for the season

• In-room dining delivery service has been suspended - orders are available for pick-up/take-out in Market Garden and/or express|o coffee and wine bar

PUBLIC AREAS

• Valet parking is temporarily suspended. Self-parking is available in the Hotel's underground parking garage

• 1865 Desk is temporarily closed and services are temporarily suspended. We will try to accommodate when possible.

• Plexiglas partitions and signs have been added to our reception area to promote social distancing.

GUEST ROOMS

• Daily housekeeping "Stayover" service for guests staying multiple nights has been temporarily suspended. Arrangements can be made with Guest Services to service your room while it is vacant during the day

• No in-room service will be provided while guests are in the room

• We have temporarily implemented the delivery of in-room disposable, one-time-use items in lieu of reusable items

• In an abundance of caution we have removed coffee makers and kettles from guest rooms.

MEETING AND EVENT SPACES

• Capacity limits and proof of vaccination requirements have been lifted in all indoor public settings